As our Chairman and CEO John Chambers likes to say, “The only constant is change.” Change IS part of our culture. Our strategy has always been to continually examine our business and market opportunities and to align with key market transitions. Today, we announce a new organizational model in our engineering organization. The new model’s focus is to drive development of the next phase of communications technologies. The changes within the Cisco Development Organization (CDO) are designed to enhance our effectiveness and efficiency in continuing to deliver great products and solutions to the marketplace. In a press release, Chambers stated,”Cisco is entering the next phase of Internet growth and productivity centered on the demands of tremendous video growth, the revolution in the data center, and collaboration and networked Web 2.0 technologies, where the network becomes a platform for all communications and IT. The evolution of our development organization reflects our continued commitment to customer success and to successfully execute new market opportunities.”I’ve been at Cisco long enough to know that a countless amount of thought and planning went into these organizational decisions. For more flavor on the new organizational model, please view a full Q&A with EVP and Chief Development Officer Charlie Giancarlo.
At Educause ’07, which took place in Seattle, WA in late October, the tradeshow focused on IT solutions for higher education, Cisco led the conversation about the technology trends in security and Web 2.0 permeating through university and college communities. Cisco Global Education Lead, Charles Fadel, in this”three questions” interview highlights some of these trends and how the network is taking center stage in meeting the needs of the wider university population.Charles answers the following questions: 1.What are the major tech trends Cisco is seeing in higher ed?2.What roles does the network play in enabling these trends? 3.Who is driving these trends?
The day after Thanksgiving in the U.S., Linksys offered a special on its Wireless-G Home Router (WRH54G). Because this product is also offered in India, Linksys unintentionally failed to change the tech support number supplied with the product on materials in the box (Quick Install Guide and User Manual). The technical support number is a Toll-Free 1800 number owned by Linksys in India intended for our customers in India. Because of this error, customers who purchased the product in the US have a 1800 technical support number that does not dial into Linksys technical support. Linksys is aware of the incorrect phone number on the materials in the WRH54G box. We are currently finding a solution to this issue and apologize for any inconvenience or embarrassment this has caused to our customers. In the meantime we are instructing customers who require support on this product to call the correct number at: (800) 326-7114.
Cisco has identified the root cause of the service interruption experienced yesterday on Cisco.com and has implemented appropriate changes to help ensure our website continues to serve our customers and partners. Cisco will continue to monitor the situation. We appreciate the patience and understanding of our customers and partners.
Earlier this morning, Cisco.com experienced some issues that impacted access to certain applications on the site. Currently, Cisco.com is accessible and we are in the process of conducting a thorough investigation to determine the cause and full impact. We thank our customers, partners and other site users for their patience.