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Cisco Smart Call Home Wins SSPA Award for Best Embedded Product Support

Cisco is pleased to be recognized by the Service & Support Professionals Association (SSPA) for its innovative Cisco Smart Call Home service capability which was awarded a 2008 SSPA STAR Award for Best Practices in the category of”Best Embedded Product Support”. See press release here.Beyond helping customers with technology roll-outs, Cisco also helps customers operate their Cisco solutions throughout their lifecycle and this award recognizes the innovative approach we’ve taken with Cisco Smart Call Home. Unique in the networking industry, Smart Call Home offers proactive diagnostics and real-time alerts on Cisco devices that can automatically engage TAC in potential issues and determine resolution steps by the time network administrators are even aware there is a problem. The Smart Call Home service capability is embedded today in the Catalyst 6500, MDS 9000 and 7600 with support for many other Cisco devices over the next 12 months.SSPA is the largest and most influential industry trade group for technology service and support professionals with nearly 200 member companies globally (www.thesspa.com). Smart Call Home is a Cisco service capability available as part of Cisco’s SMARTnet service. Post by Linda Horiuchi, Cisco PR Manager

Evolution of Cisco Data Center Leadership

You may have seen the news that Jayshree Ullal, senior vice president of our Data Center, Switching and Services Group (DSSG) is leaving Cisco to pursue new professional opportunities. With Jayshree’s departure, John McCool will assume leadership of DSSG reporting directly to John Chambers. McCool will also assume Jayshree’s position on Cisco’s Development Council.Jayshree has been at Cisco for 15 years and has made many lasting contributions to the company. She has held numerous senior and strategic roles at Cisco and pioneered Cisco’s entry into many new markets, including Ethernet switching, unified communications, high-end routing, optical, security and data center innovation. Jayshree’s contributions to the networking industry and the respect she garners across the organization ensures that she will always remain part of the extended Cisco family.We wish you the best of luck, Jayshree…you will be missed.Post by Elizabeth McNichols, Director, Corporate Communications

Cisco Statement on Recent Network World Blog Post

On Thursday May 8 a blog entry posted on Network World accused Cisco of a practice known as”channel stuffing” based on the financial information we presented in our Q3 FY ’08 earnings call. Given this serious and inaccurate claim, Cisco felt it was important to present some detailed facts that refute these allegations. First, Cisco employs conservative policies regarding revenue recognition. For example, in our distribution channel, Cisco does not recognize revenue until product leaves our channel partner, effectually removing any possibility of recognizing revenue before it’s sold to the end customer. Second, as we said on our quarterly call,”-Q2 and Q3 include the effect of several large multi-year service agreements, which has increased the DSO (days sales outstanding) in each quarter by three to four days.” This would be sufficient to increase accounts receivable if recorded at the end of the quarter and is not related to inventory or channel partners. Finally, it’s important to put the scope of the amount in question in proper context. From a financial perspective, $20 million represents 0.2% of our Q3 FY ’08 sales, which were $9.8 billion. Cisco has always acted openly and transparently in disclosing financial information, a fact consistently recognized by the investment community.Post by Terry Alberstein, Director, Corporate Communications

A Big Day for Cisco and a Big Day for Sports

Most of the attention on Cisco yesterday was naturally on our earnings announcement, but it was also a big day for us for another reason: we had the privilege to help open the new Sports Museum of America in New York City. Cisco’s technology is behind many of the interactive features of the new museum and in this video, our VP of Marketing, Alan Cohen explains what visitors can expect to see. Courtesy of my colleague, Chris Barker, we also catch a glimpse of the day’s opening events which featured a dedication by New York Giant’s quarterback, Eli Manning, and a pageant of sports legends including Olympic gold medalist Carl Lewis and tennis legend, Billie Jean King. See if you can recognize your favorite among them….

Mayo Clinic, Mobility and Cisco

May 7, 2008 at 12:00 pm PST

Anytime, anywhere access to the network is a requirement for efficiency and productivity. Randy Regimbal, Director of Network Services at Mayo Clinic, is maximizing the benefits of using mobile technologies to help contribute to healthcare leadership at the Mayo Clinic as “the first and largest integrated, not-for-profit group practice in the world” which treats over 500,000 people each year. He also offers insight into future applications of mobility within the healthcare industry.mayologo.gif

“In the next few years, the most critical way mobility will be used in healthcare is to improve efficiency. It no longer makes sense for a worker to use fixed devices 50 times a day when we see an increasingly mobile workforce.”- Randy Regimbal, Director of Network Services, Mayo Clinic

You can also view a video of Randy talking about mobility in our sister Cisco mobility blog.