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Channel Exchange 2008 : Improving Partner Profitability through ‘Smart Services’

Last week we brought you news items and perspectives from our annual channel-centric PR and analyst event, Channel Exchange. The event brought together industry influencers from around the globe to hear from Cisco channel and business executives on a host of topics, including globalization, collaboration, small business, as well as Services. In the following video recorded at Channel Exchange, Nick Earle, senior vice president of Cisco Services, European Markets, discusses how smart services will drive the shift from reactive to proactive support, to help partners deliver business performance improvements to customers. Channel partners are capitalizing on the value of smart services in various ways to drive improved profitability and greater customer satisfaction. In the video below, James Hughes, senior service manager at CCT, an award winning Silver partner in Bristol, United Kingdom, and Nick Earle discuss how CCT uses Cisco Smart Care Service to improve customers’ network predictability and the value proposition for CCT in moving to a proactive service model.

2008 Cisco Executive Food Sort at Second Harvest

On Friday, Nov. 7, several Cisco executives and employees participated in our annual food sort at Second Harvest Food Bank in San Jose. Watch the video below to hear what corporate social responsibility means to Cisco executives and the importance of volunteerism.

Cisco Introduces the ASR 9000 for the Edge

Pankaj Patel, SVP and GM of the Service Provider Group at Cisco, introduces the Cisco Aggregation Services Router 9000 Series. It is the second major addition to Cisco’s router portfolio this year after the Cisco ASR 1000 was introduced in March 2008. With the 92-Terabit Cisco CRS-1 Carrier Routing System (CRS) in the core, Cisco offers the most comprehensive core and edge solution to meet customer speed and scaling needs in the Zettabyte Era. Press release here.

Yankees take Cisco out to their New Ballpark!

New York Yankees and Cisco

It’s been a big day for news at Cisco. In addition to our ASR9000 launch, we unveiled an extra special new customer in New York this morning. Amid a sea of flashbulbs and camera shutters, Cisco CEO, John Chambers and sports practice VP, Ron Ricci, joined New York Yankees executive vice president, Hal Steinbrenner and COO, Lonn Trost for a press conference in Manhattan at which we announced that the new Yankee Stadium, set to open April 2009, will be outfitted with state-of the art Cisco technologies. A new Cisco connected sports technology called StadiumVision™ will be central to the fan experience at the new ballpark. In addition to broadcasting live game footage, StadiumVision will be capable of simultaneously providing up-to-date sports scores, Yankees trivia, news and weather via more than 1100 IPTV monitors throughout the stadium. At the conclusions of games, these monitors will allow the Yankees to direct patrons to the nearest exits and provide up-to-the-moment traffic information. StadiumVision is one of a host of technologies from Cisco that will make the new Yankee stadium the most technologically advanced game-day experience in baseball. In addition to StadiumVision, the new Yankee Stadium will feature premium luxury suites outfitted with touch-screen Internet Protocol (IP) phones that will allow fans to order concessions and Yankees merchandise for delivery to the suite. The new stadium has also been designed with an eye to the future. It will be equipped to support future fan use of mobile devices for ordering concessions from their seat, viewing instant replays or chatting real-time with other friends inside and outside the Stadium. You can watch the press conference here or get a video tour of the new stadium here.

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ABCNews: Innovative Programs Give Vets a 2nd Chance

On this Veterans Day in the U.S., I wanted to highlight this story by ABCNews’ Bob Woodruff about injured vets coming home and one of the programs created for them. It is is called the Transition Training Academy and was created by the U.S. Department of Labor, the Naval Medical Center, Cisco, and the Wounded Warrior Project to train wounded veterans in computer IT support.Woodruff reports, “(t)o ensure that these service members succeed, the Department of Labor recently created a Web site called America’s Heroes at Work, which addresses the employment challenges that face those living with the wounds of war. The courses taught at the TTA are tailored to the specific educational needs of the wounded service members.”Our hats are off to our veterans this day and every day for their selfless service.