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Blog post by Joe Pinto, Senior Vice President of Technical Services at Cisco

Customers have come to expect the same kinds of deep, intimate and on-demand relationships and technologies that they experience every day in their personal lives. These growing customer expectations and demands have been catalysts for Cisco and our partners to find new ways to marry technology innovation with a new, more proactive services model.

Since the early 1990s, Cisco has been setting the standard in delivering an unmatched services experience. This is founded on the intelligence and information that comes with more than 50 million installed devices, and more than six million customer interactions every year happening through our various support channels – phone, mobile applications, machine-to-machine interactions, self-service environments, web-based communities, and social networks. Our partners and customers take advantage of the support touch point that works best for them. For example:

We call these interactions “Smart Interactions” and it’s this rich intellectual capital, coupled with the global technical expertise of Cisco and our partners, that serves as the engine of our differentiated smart services – software-based capabilities that automate the collection of customer network data, analyze and correlate that data with our intellectual capital and provide actionable insight to our customers to proactively address network health.

The network is key and Cisco customers realize that maintaining network health and performance is critical. As the number of devices connected to networks continues to grow, networks become more complex, and business functions become more reliant on devices and applications that run over their networks. We’re committed to solving these challenges – and others have noticed. Over the last few months, Cisco has received several industry certifications and awards, exemplifying that Cisco’s depth of industry knowledge and networking expertise provide an unmatched foundation for smart services.

But we’re not resting on our laurels. Rather, Cisco remains focused on service quality and an unwavering commitment to our customers and partners. We see smart services continuing to help customers:

At the core of Cisco’s culture is a commitment to provide customers and partners with best-in-class services and support, ensuring their success.

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  1. Service and support is key especially with tech products. It’s good to know that great service and support is a fundamental part of Cisco’s business


  2. Very impressive and great work by Cisco.
    Kudos to Cisco!!!


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