Richard Gureghian Jul 7, 2008

Dear Customer Support,
I have a WRT54G version 2 router (wireless) but when my laptop is in its docking station, it’s a hard wire connection (right?). When I contacted Comcast about slow speeds, they wrote, “Dear Richard Gureghian,

Thank you for taking the time to write us.

We are not showing any speed or data packet loss on the side of the
modem.  The following is the test results of your modem.

50 packets transmitted, 50 packets received, 0% packet loss, avg / max =
63.75 / 65.87 / 71.58 ms

We do show that you are using a Linksys router.  Please make sure the
router has updated firmware and that is it not a 802.11 B series
routers.  The older routers do not have the ability to support the
higher speeds and will actually cause you to have your speed cut in
half.”

Do I, in fact, need a firmware update? If so, what is this and how do I go about getting it?
Thanks for any help.
Richard

Mary Rizzuti Jul 21, 2008

All three of my laptops that are connected by linksys wireless cannot access a particular website.  If I bypass home access and access the website using my office connection, I can access the website fine.  What could be the problem?

Tyler Christle Jul 24, 2008

I am currently trying to install a WRT54G i received from a friend….and i dont have any idea how to completely reset it so i can change the passoword and username…or if its even possible..and it would be a help if your customer support didnt have a lady telling you to push 800 buttons for stuff that i dont need….an operator option might be nice…think about adding one.

Tom Stewart Aug 15, 2008

I have a Linksys wrt150nv1.1, Serial # cq611g700445. The wrt lost it’s ability to communicate with my modem. I unplugged the wrt, modem and my computer. I reconnected all power. The computer and the modem came up with no problem. All the lights on the wrt came on for a second, then all light went out except the power light which remaims lit but dimly. The power light seems to be “half” lit.
Any suggestions as to how to achieve “full
power” and the ability to use my wrt?
Thanks,
Tom

Mary Johnson Aug 19, 2008

I called the support number had to wait to talk to someone. He could not help me so I was tranfered to another person and got disconnected had to call back and once again no results. I could not understand the person I was speaking to, he was in Malasa.I was calling from my digital phone not having any idea that I was not even talking to someone here in the USA. I was shocked to find out he was in another country.I had better not get charged for the call. You really need to improve your customer service.Very unsatisfied.

Laith Thompson Oct 2, 2008

I have a WRT54G.  I use a desktop which is getting a connection and now my lap top is not.  I was reconfiguring my laptop, now I am having difficulty getting access on my lap top. This should be a simple customer service question of possible password reset/etc. Why should I have to pay to talk to a special technician for a simple fix?

dhanraj Nov 26, 2008

need the toll free contact number for cisco to contact cisco

John Earnhardt Dec 10, 2008

Contact information for Cisco is located on our website at:

http://www.cisco.com/web/siteassets/contacts/index.html

Larry Davis Jan 11, 2009

I recently performed a firmware upgrade on my WRT54GS V.6 Wireless router. 
firmware V1.52.5 build 002, Jan 9 2009

Since that upgrade my original EasyLink Advisor no longer recognizes my router.  All configuration now is via the browser.

Brian Burton Jan 27, 2009

Is it me or does linksys customer support sucks,I got a brand new router a little over a year ago. My laptop crashed so I sent it in and thay sent me a new one. So I went to hook up my wireless printer is asked for a network key, so I gave linksys a call, thay told me that it was out of warranty so it will cost me $60 for a network key, I got it for $70. So if I knew what I know now I would not of wasted my money. I will tell any one to buy a cisco product.

john Feb 22, 2009

this is pitiful i called linksys to try and help figure out a problem and just for support they are trying to charge me a fee of 40 dollars crazy right?

Afghan4Life Feb 24, 2009

If I am in Canada, and I call this number do I have to put a 1 before the number like this for example: 1(800) 326-7114

Joe Mar 3, 2009

I think its stupid that I paid over $100 for a top of the line linksys router and when I go to get help with my router I have to pay $40 for 6 months of tech support when all I need to know is why my linksys router connects and disconnects when it wants to. I’ll remember that next time I go out and buy a router.

justin Mar 28, 2009

Horrible, i have never called linksys before but last week my computers stopped connecting to my WRTG54 router.  Like the others it is out of warrenty and they want 30 bucks!!!!!!!!!!Just to talk to them for support.  I paid 70bucks for the product.  I will avoid this company at all costs from now on.  what a bunch of crap

Harry Castro Mar 28, 2009

I called and asked for my key # and they wanted to charge me $40. Talk about highway robbery. I asked a friend when he came over and he got it in 2 seconds. I will never buy anything from them again and no one lese should. All the other router companies help out no matter how long ago you bought it. I know its really not the reps just another example of greed in business america that has this economy this way. They should be ashamed of themsleves. I passed i ton to channel 9 in hopes they do an investigation report on it so all consumers know and sne tit off to better business burea also.

Mike Castillo Mar 28, 2009

There customer service sucks. They dont have customer service unless you pay them. Why not put it on the recording stating if its over a year we charge for everything. It’s not right to charge someone for that to begin with but if you are going to do that be somewhat ethical and let us know. I waited on my cell for about 40 minutes then the rep talked to me for about another 20 minutes to then tell me they wont help me unless I pay, thats unethical, unprofessional, unamerican, and just plaing wrong. Put it on your box and I would have never bouht it to begin with. Instead of paying them $40 I just went and bought another router from another company and verified they will help me for free no matter how long Ive owned it.

Anonymous Apr 5, 2009

Currently I have nothing wrong with my modem/router, but I did however, call Linksys, and they fail hard, you guys suck, I waited 30 mins, talked for 1 hour about what everything would cost and they estimated ‘If the problem continues to buy a new router and update it the estimated price will be 120$ No way!

kevin J Apr 21, 2009

Whew!!! based on the preceeding comments I’m afraid to call linksys w/my problem.  (My Linksys will not read my new modem) I certainly don’t want to wait 30-40min only to talk for another 20min about my problem and then having to pay 30-120 dollars for them to tell me they might be able to fix it or buy a new router.  It seems that I’ll be better off buying from somewhere else.

Dhananjay Kadam Apr 21, 2009

Never buy LINKSYS. They don’t understand value of customer money. Without money LINKSYS PEOPLE WILL NOT ENTERTAIN YOU.
I HAVE GOOD EXPERIANCE ABOUT D-LINK ROUTERS AND SATISFACTORY AFTER SALES SERVICE.

Brian Cloud Apr 23, 2009

Yes, I agree with those in previous posts.  My linksys wrt54gs wireless router connects/disconnects whenever it wants to, has a mind of its own.  Have just had to get use to getting up and unplugging the router for 10 seconds every 30-60 mins.  cause thats all they will tell u to do.  Usually right when I am in the middle of something important. Very frustrating.  Worthless product and an even more worthless company. Be prepared to shell out at least $30 just for regular tech support that most other companies include with their product.  But then again most companies care about their product.  And yes their customer service is horrible.  It’s outsourced so yes you will be talking to somebody in India or Malasia or wherever, it is called outsourcing and it is a technique that very cheap companies that make cheap products use to save money, be prepared for somebody who knows nothing about the product and only reads from a computer screen if they can even afford those, maybe they use books.. it is very much like talking to a robot.
But yes we are spoiled.  People in Africa don’t even have computers much less reliable routers.  Spoiled or not though,
I will never buy from Linksys again.

Dylan6758 Apr 25, 2009

Linksys customer support is great! How could you spend a long time waiting with them? It took me like 10 seconds to talk with them, and they fixed my terribly working router in about 20 minutes!

Wayne Apr 26, 2009

I was helped today by the best!!! Badge ID 10338. You guys rock thanks for all the help!

Terrance E. Zerla May 1, 2009

About 5 months ago I purchased a WRT54GT V1 router and a WUSB54GC adapter. Every 4 to 6 weeks, I cannot connect. After spending an hour or so with tech support the problem is fixed, except one time I had to pay postage to return the adapter. Now tech support cannot get me connected and identified both router and adapter as defective. But when I then contacted customer support, only the adapter was authorized for replacement. Linksys allows only 1 product to be authorized per tech support contact! So I had to spend another hour with tech support repeating the same process for the adapter to also be authorized. Linksys will pay shipping for the adapter, I having already paid the first time, but absolutely refuses to pay shipping for the router. Will be again weeks without internet access. And Linksys thinks it appropriate for me to pay shipping again, when maybe it was the router which should have been replaced to begin with, effectively increasing my purchase price. So now I am paying more for a product that doesn’t work and I wish I hadn’t bought. I will never buy a Linksys product again. I am not even allowed to ship the router and adapter together because apparently the receiving clerk cannot pull up on the computer one of the two RMA numbers I would put on the outside of the box and see it is for the adapter and see the router and adapter in the box and figure out which item it applies to. Dealing with Linksys has been torture.

Ken Froment May 28, 2009

I had a power outtage on my 2.4G and when it came back on, my router is not letting me on the internet.  Is there a way that I can tell if it is fried or reset it without calling into tech support?

Mark Martinez Jun 1, 2009

Linksys Customer Service Sucks !!!!

jan van den Hooff Jun 2, 2009

I did read some comments and my problem is: I don’t dare to open my router because of a warning by ziggo that connection with windows vista and windows ME will fail tt the latter. is this true?? who knows the right answer can email me; thanks - Jan

Tanvir Jun 4, 2009

Dis is insane dat i hv to pay once again beacuase my free technical support period is expired,I would definitely move to another router company.

irving chung Jun 13, 2009

i recently changed my router to belkin N-series.  all my computers including laptop are working fine except 1 that is using Linksys wireless adapter model no. WUSB54GC (manufactured 01/2007).  is it compatible?  how do i get it to work?  pls help.  thanks.

Kevin M Wilke Jun 16, 2009

WORST SERVICE EVER!!!!!!!!!! RIP OFF OF A COMPANY!!!!!!!!!!

nightmoves Jun 16, 2009

your service is nothing but a huge joke, i have a simple issue to resolve any your agent wants to charge me 39.99 because my router is not under warranty!

whats the point of a Customer service that doesn’t “service” their customers!

ill never buy a linksys again.

Jason Jun 25, 2009

I am happy with my linksys product. i had to wait for 23 mins till my call got answered.They said my product was not supported since it was old and charged me 30$ but my internet started working within 15-20m ins. thanks to linksys tech support. i appreciate the knowledge and patience of you guys.

nightmares Jul 2, 2009

This Linksys WRT54G owner is NOT satisfied. Web based system setting pages are all screwed up. Have latest firmware per their web site, but can’t use web interface utilities to flash ROM. Tech support wants $30 just to talk to someone, and they say they can help configure. I don’t need help configuring, just the firmware which mysteriously stopped working last week. For a little more than Linksys’ tech support cost, I can buy a different brand that has killer support. Goodbye Linksys!