Cisco Smart Call Home Wins SSPA Award for Best Embedded Product Support
Cisco is pleased to be recognized by the Service & Support Professionals Association (SSPA) for its innovative Cisco Smart Call Home service capability which was awarded a 2008 SSPA STAR Award for Best Practices in the category of "Best Embedded Product Support". See press release here.
Beyond helping customers with technology roll-outs, Cisco also helps customers operate their Cisco solutions throughout their lifecycle and this award recognizes the innovative approach we’ve taken with Cisco Smart Call Home.
Unique in the networking industry, Smart Call Home offers proactive diagnostics and real-time alerts on Cisco devices that can automatically engage TAC in potential issues and determine resolution steps by the time network administrators are even aware there is a problem. The Smart Call Home service capability is embedded today in the Catalyst 6500, MDS 9000 and 7600 with support for many other Cisco devices over the next 12 months.
SSPA is the largest and most influential industry trade group for technology service and support professionals with nearly 200 member companies globally (http://www.thesspa.com). Smart Call Home is a Cisco service capability available as part of Cisco’s SMARTnet service.
Post by Linda Horiuchi, Cisco PR Manager
Posted by Cisco PR at 01:01PM PST
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