Post by Edison Peres, Vice President, Worldwide ChannelsIt is not hard to see that the managed services space is HOT. Customers are seeing the benefit of buying technology as a service, proven by the fact that the managed services market continues to outpace IT industry growth. I recently read a report from Ovum Research which forecasts managed services to grow at approximately 20% CAGR and reach US$7B in revenue by 2009. Advanced technologies such as managed IP telephony and security show the most momentum with 65% and 28% growth, respectively. This growth presents a phenomenal opportunity for Cisco and its partners, and I am proud to announce the availability of the new Managed Services Channel Program. Think of this new program as a framework designed to accelerate the development and delivery of managed services through Cisco partners. This program marks a major step towards the development of the IT industry’s first offer-based channel strategy. To learn more about the program, please visit our Managed Services webpage.In this video, Tom Williams, Director, Managed Services Channel Program, talks a bit about managed services, SLAs, and why managed services are beneficial to our customers.