Hosted unified communications allow businesses to bring converged voice, mobile and data services to every user in their organisation. It’s the natural next step for those organisations moving to a virtualised, cloud-based environment. Organisations will be able to consume their telephony, voicemail, conferencing and unified messaging technologies on a utility-based, per-user pricing model.
Services which previously required massive capital investment either as separate services or one unified service can now be rolled into one operating expense. What’s more, a UCaaS solution presents significant savings against traditional Unified Communication deployments. It’s a timely option, given businesses are now so focussed on cost efficiencies and reducing capital expenditure.
CSC has already deployed its UCaaS solution across numerous sectors including government and financial industry clients, plus pilot systems in the manufacturing, defence and chemical, energy and natural resources (CENR) verticals. CSC is also using UCaaS internally at two of its own customer call centres.
Together globally, CSC and Cisco are a powerful partnership and Cisco is delighted to be providing a market-first solution to Australia that is likely to change the way the local organisations consume communications.
CSC will launch the UCaaS to Australian clients through its unified communications service centre. With its flexible service delivery model, CSC will accommodate customer premises-based, CSC-hosted and hybrid deployments. It will also provide all the necessary hardware and software as part of the service or will manage customer-owned equipment.
Whatever the delivery model, services are supported at a per-seat, per-month fee and receive standard solution design and 24/7 support. UCaaS can provide Australian organisations with a previously unattainable level of clarity and certainty on their communications expenditure.