Commentary on Cisco Eos
as our research has indicated that community deployments are only 20% technology and the other 80% being process, roles, culture, measurement, and change management
Engineers hate to hear you say it, but changing human behavior is usually the harder part of the tech solution. That’s one reason CMSG has been working with several media companies over the last two years to understand their unique challenges, work flows, and opportunities to engage their audience. Doesn’t mean we got everything right with Eos, but we did design a robust administrative environment that media companies can use to consolidate and simplify the management of their broad portfolio of sites.This is a first step in a longer journey.