Labor Day has been and gone. Apparently no one can wear white now and the fish have stopped biting. Well, the first bit might be true (not sure why) but don’t tell my son Adam about the second – he’s got the fishing bug! He got it from his mum, not from me. My wife Julie enjoyed fishing with her dad when she was younger, and is converting the rest of us. Not sure I’ll ever be a true aficionado myself, but it looks like our kids will.
Anyway, the video shows Adam’s excitement at being only one of two folks to catch fish that Labor Day weekend on Mickie’s Big Mack (that’s the name of Mickey’s boat!). The boat was full of fishermen and fisherwomen and fisherstories. I don’t know much about fishing, but when it came to my turn to tell a yarn folks were surprised that I knew about “superchill” (we had been discussing the Lake Tahoe water temperature earlier, before sun-up). What is it? well… Read More »
Tags: Adam Granger, améliore, boat, Cisco Unified Wireless Network, cooke aquaculture networking, cooke networking, des informations essentielles, fish, fish farm, fishing, French, ip, Lake, lake tahoe, mackinaw, Mickey's Big Mack, namaycush, phone, pisciculture, Real Time, Salvelinus, sensor, Tahoe, transmettre, trout, UC, unified communications, vacation, wireless
So my wife and I recently took a two week vacation to Alaska – without computers or anything but camera’s and our ever important smartphones. I didn’t realize that Marie Hattar, our Segment VP was going to write a blog about the importance of vacations and productivity – see that here. Imagine that, I overachieved via a vacation!
At any rate, back to the vacation – we left on Sunday so Saturday was reserved for clothes washing and packing. Great plan until the motor on the washing machine froze. We ended up Saturday night finishing the wash at her father’s house. Then after the trip (that was fabulous by the way. Everyone needs to take a cruise through the Inside Passage!) we ended up having the repair service visit to confirm the motor was shot (new motor cost more than the washer was worth, so conclusion: buy a new one) and using his washer/dryer for another week. That meant bundling up two plus weeks of wash, carrying it to his house, doing the wash for a few hours, etc.
I was reminded of the challenges a manufacturing company would have due to an unexpected machine breakdown. You have to isolate the problem, get appropriate repairs, possibly upgrade the machine, possibly line up alternate manufacturing capability, etc. I’ve blogged before about the needs for continuing MRO schedules and the importance of properly servicing your manufacturing machines and lines. But how do you prepare for a critical machine that suddenly breaks? Can you rapidly sub out the work? Can you quickly get the machine replaced? What if the newer machine doesn’t fit in the line directly? Read More »
Tags: Alaska, Call Center, CPwE, data center, diagnostic, Ethernet to the factory, innovation, machine builder, Open, productivity, repair, Smartphones, Sustainability, vacation
There’s been a lot of buzz on the Internet about the way Continental Tire of the Americas has vastly improved its manufacturing process. They adopted an innovative solution based on a Cisco architectural networking approach provided by Cisco Partner Applied Group combined with AeroScout’s asset tracking solution and a inventory management system from Global Data Sciences enabling their manufacturing facility achieve a 20 percent reduction in component tire losses. Now that’s significant!
Chet Namboodri interviews Peter Granger about the benefits Continental Tire is achieving from the Cisco Unified Wireless based manufacturing/wip solution
It was a real pleasure for me to take part in the Customer case study event organized by Cisco, AeroScout and Global Data Sciences for me to speak about the Cisco contribution. The video gives a short summary as Chet Namboodri, Cisco Industry Blogger-in-Chief and Global Managing Director of Cisco’s Manufacturing Industry Marketing interviews me about what was said, and the benefits Continental expects.
That event is where I met up with folks from Continental, AeroScout and Global Sciences to hear from the customer first hand how the solution is increasing production and efficiency in its North America manufacturing plant. That plant is located in Mount Vernon, Illinois, and it produces more than 1,000 different tire SKU’s in its 60-acre (2.6 million square-foot) facility.
The implemented solution leverages Continental Tire’s Cisco Unified Wireless Network to add a Real-Time Location System (RTLS) and automated Work-in-Process (WIP) tracking without having to install a proprietary network of readers and sensors. That’s key. Cisco provides standards-based solutions that work well with a customers backhaul, which, for most customers is also Cisco. Cisco’s Architectural approach means networking elements and processes work well together with ‘compatibility’ tested solutions such as those from AeroScout.
But now back to the customer… Read More »
Tags: aeroscout, Borderless Networks, Cisco, cisco news, Cisco Unified Wireless Network, context-aware, continental, continental networking, Continental Tire, continental tire networking, Enterprise, Factory, industrial, location, Manufacturing, mobility, mobility partner, networking, operations, operations excellence, productivity, rfid, rtls, social media, wip, wireless
What’s the best way to demonstrate the physical durability of a new router? How about a spec sheet detailing stress test results? Not at Cisco; video of the router being used as a basketball and dog food plate gets the point across much more clearly. I was pleasantly shocked when I saw the abuses endured by Cisco’s new ISR 819 Router. It survived not only immersion in hot coffee but also a baking in a toaster oven.
Read More »
Tags: andrew lach, Cisco, gateway, hardened services, ISR 819, lach, machine, Manufacturing, router, social media. guerrilla marketing, stress test, wireless, youtube
Thank you all for the warm welcome. I am very excited to join the community and look forward to interacting with everyone!
As Chet mentioned, I will be involved in expanding the social media platform for the Cisco industry team.
I am fascinated by the new relationships that exist between businesses and customers as a result of social media. In the old paradigm, traffic was mostly one way: customers were inundated with sales and marketing information but rarely given the opportunity to provide insightful feedback. Not anymore. Via social media, the customer really is king. Customers rightly now expect a relationship that is collaborative, on-demand, automated, and in real-time. A customer can become a renowned expert and evangelist for a company – or embarrass a company by publicly criticizing its customer service.
Smart companies will embrace and promote this new relationship. It’s the best customer focus group on the planet, and it’s free! However, social media isn’t the goal but rather the journey. A smart company will also have a proper social media strategy, not just a social media presence. This is where I hope to make my biggest contribution. The Manufacturing Industry team has embarked on this social media journey to engage with you, our audience. We need to be leading the conversation, listening properly and reaching the right people. I hope that you will join me in this exciting process as active members and contributors as I help guide that journey. Thanks again for the warm welcome, and stay tuned!
Tags: andrew lach, bad customer service, Borderless Networks, Cisco, customer life cycle, focus group, Industry, lach, Manufacturing, social media, Social Media Strategy, strategy