I’m really excited by this new Cisco and Librestream MMVC solution. Lots of information out on the web, and lots of questions so I thought I’d put a brief video together to give you an introduction and to see if we can get a discussion going and also to see if we can answer some of the questions for you. The video starts talking about what really matters. What are the pain-points that manufacturers and industry have today? How do they get hold of the right people to fix things if something goes wrong, and how can they say ‘I see what you mean now’ -- and really mean it?
All this matters because keeping things running matters. Being able to communicate effectively in real time using video, speech and pictures -- globally, if need be -- matters. Knowing what’s going on and having clearer visibility matters. Working out what to do next, whether it’s developing a new product or fixing an operational problem fast, matters a lot.
I was fortunate to catch up with Librestream’s Vice President of Marketing and Client Services, Marieke Wijtkamp, and let her answer some of your questions. You’ll see what Marieke has to say and find out more about the solution in a moment…
First of all, let me recap what this is all about. Manufacturing companies face significant challenges in today’s complex economic environment. Increasingly globalized production and supply chain operations, time-to-market pressure, and the need to provide high levels of service and support for customers worldwide are driving manufacturing companies to find new ways to collaborate and utilize their best asset—the knowledge and expertise of their employees and partners.
So when I asked Marieke what was the most valuable use for the solution so far she told me:
“That’s tough to answer because we have so many different use cases in so many different industries. Some automotive manufacturers are saving design cycles and production costs by using the solution to communicate and collaborate with internal engineers and supply chain partners across the world. Some oil and gas companies have equipment maintenance and critical safety issues in hazardous environments and need a ruggedized, Zone 2 (ATEX) rated solution. We even have industrial equipment manufacturers that need to quickly repair products in the field via satellite connections, in customer facilities or in regional repair depots. In all these examples, teams are now able to do this all remotely with the mobile video collaboration solution.”
I went on to ask Marieke if she could take me through a typical use case. Marieke told me:
“Well, if we take a typical plant floor, equipment downtime is a critical issue. One of the key care-abouts for plant managers is reducing plant downtime and improving worker productivity by responding faster to issues on the shop floor. An engineer can use the Librestream wireless device to share live video or capture pictures of equipment problems for remote experts. It is compatible with various Cisco technologies as well, so teams can use Cisco Unified Presence to find an expert quickly, or initiate a Cisco UC IP telephony call. ”
My next question was about how folks actually use the video from the camera. Marieke had this to add:
“The video and audio can be shared with one or many desktops running the collaboration software in real time. An excellent way to extend this collaboration experience is through Cisco Webex or, as is the case in a number of manufacturing customers today, into Cisco Telepresence or Tandberg video rooms — across the country or globally. Another real advantage is the ability to mark up the video or images, again in real time, using the telestration capabilities — so folks in the conference or using the camera can mark up and correct each others’ mark-ups if needed during the session.”
OK, I said. Sounds like lots of Cisco capability built into the camera that’s compatible with the Cisco architecture. Marieke replied:
“Yes, that’s right. And Librestream provides the Onsite Expert desktop collaboration software as well as the handheld devices. The Onsight system enables full and immediate collaboration with rugged handheld, wireless devices and collaboration software for the desktop of the expert. There is also a Librestream Onsight Management Suite for centralized administration of all the Onsight endpoints.”
”OK -- well we’re out of ‘blogosphere time’ for now, but I want you to promise me you’ll be back to talk more about use cases and customers in the future!
“Of course, I’d love to. In the meantime your readers can find out more by downloading our joint Cisco and Libresteam Partner Solution Profile here“
We’ll get Librestream back soon, and If you’d like to know more, please visit the links on this page -- and let us know what you think about the topic. Have you seen anything like this before? Are you using this solution already? What else should we add? Let us know!