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Collaboration Solutions Power Next-Generation Citizen Experiences

Last month, Cisco announced new research that I find particularly exciting in my role of helping customers maximize value from their investments in collaboration, video, and mobility. “Internet of Everything: A $4.6 Trillion Public-Sector Opportunity,” the latest research and economic analysis by Cisco Consulting Services, calculates the value that the Internet of Everything (IoE) will create in the public sector worldwide from 2013 through 2022. According to Cisco, IoE will enable a global total of $19 trillion in Value at Stake over the coming decade — $4.6 trillion in public-sector value combined with the $14.4 trillion in private-sector value identified in related research last year.

IoE brings together people, process, data, and things to make networked connections more relevant and valuable than ever before. The civilian sector will drive $3.1 trillion of IoE’s value in the public sector, through increased revenue, reduced costs, and improvements to employee productivity and citizen experience. The remaining $1.5 trillion of IoE public sector Value at Stake will result from more effective military operations.

What excites me about this report is that 69 percent of the civilian public sector Value at Stake is powered by people-centric connections that can be enhanced by collaboration, video, and mobility technologies.

VRadiaPSIoE

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Summary: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Many business and IT leaders understand the current benefits of mobility, but some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

How can today’s CIOs be prepared to travel down the mobility road ahead? Here are three key points to consider:

1. Mobility is fueling the growth of the Internet of Everything.

We define the Internet of Everything as bringing people, process, data, and things together to make networked connections more relevant and valuable.  The concepts of mobility and IoE are not running parallel paths. Instead, the Internet of Everything is in large part, fueled by the growth of mobility. We see this best in the solutions and scenarios driving adoption – from farmers using sensors to monitor livestock to the hospitality industry creating more personalized experiences for their guests, mobility is a significant driver in bringing the IoE to life.

2. Mobility is driving a new customer experience.

In the coming years, we will continue to see the transformation from customer service to customer experience, both inside the workplace and with external customers. With increased mobility, it’s no longer enough to simply provide product information or the basic tools to get the job done. Employees and customers want more integration, more personalization and more context. Demand for this capability is setting the stage for tomorrow’s customers and employees, who will desire better integration of apps, content and context to make their decisions; both lifestyle and business decisions.

3. Mobility extends beyond traditional “carpeted office” applications.

Several years ago, the concept of BYOD and mobility might have been viewed as more easily deployed in traditional office settings. Today, mobility is significantly extending across the value chain. The results are driving more efficient organizations and industries built on the power of predictive context.

Like a traveler embarking on a long trip, organizations must be prepared to meet the challenges and opportunities for the road ahead. Learn more about how your business can benefit from an architectural approach to mobility to reap the benefits of the Internet of Everything.

Read the full article: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Join the conversation, follow @Cisco_Mobility on Twitter, #FutureOfMobility.

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MWC14: How Cisco & SAP Are Making IoT Real Today

AP86257Two more days to go… all the meetings, preparation, planning, and a tiny bit of stress is done and now for the big event itself -- Mobile World Congress 2014.  It’s going to be a massive show for SAP and I’m very much looking forward to interacting with customers, partners, influencers and thought leaders as I help them understand SAP’s strategy and plans for Internet of Things. One thing particularly has me very excited; we will be collaborating with Cisco to show how both companies are delivering IoT solutions today.  There’s no doubt that IoT is the embodiment of this year’s theme at MWC – Creating what’s next.  So in that spirit, let me highlight a few of the showcases featuring Cisco and SAP technologies for IoT at the event.

To start with, who doesn’t get thirsty walking around a massive exhibit hall? If that’s you then please stop by the SAP booth (6A30) and enjoy a beverage dispensed by the vending machine of the future. Featuring a massive touch screen to interact with you on a personalized basis, this system gets its smarts from a combination of Cisco networking coupled with SAP software. Read More »

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Internet of Things at MWC

Cisco SAP Helping Connect IoTHere we are, less than a week away from the most exciting conference of the year, Mobile World Congress (MWC). Exhibitors will be showing off the latest and greatest products and services to hit the mobile industry from over the past 12 months, an eternity in the technology world.  MWC will also give us a glimpse into the future innovations across the DNA of the mobile industry; the Devices, Networks and Applications which make mobility so exciting. 

For me, this year comes with added anticipation.  At Cisco, we have been promoting our vision of the Internet of Things, the process of connecting the unconnected, of integrating business processes and analytics to machines and sensors to create new insights that solve real world consumer and corporate challenges.  In addition, Cisco recently launched our Internet of Things Business Unit which is focused solely on meeting the demands of those industries and lines of business that operate in extreme environments.  These customers need more robust networking products that can not only thrive in the comfortable confines of the carpeted and air conditioned world of Information Technology, but also survive in the harsh cold, wet, dirty and stressful world of the operations technologist, or what we call the OT.  This harsh environment is believed to have significantly more “things” that connected compared with the traditional IT environment.

To that end, this year, Cisco and SAP have begun working aggressively together to help solve the latest set of problems our OT customers are facing.  From my perspective, the possibility of combining Cisco’s proven set of networking, collaboration and security products, with SAP’s world class industry business applications and HANA platform is extremely powerful and one which I’m jazzed to demonstrate in Spain next week. Read More »

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Cisco IOx: Real World Benefits

February 17, 2014 at 5:30 am PST

IoT Railway SystemsIn my previous blog I have attempted to describe some of the distributed computing and data processing challenges that have to be solved in order to release the full potential and value from the Internet of Things, and how Cisco is addressing these challenges by enabling a Fog computing model via Cisco IOx. Let’s now review some real world scenarios where benefits from the application enablement capabilities I have described can have a measurable and relevant impact on everyday life and business.

SAFER TRANSPORTATION

Whether it’s a passenger train in a bustling city or a freight train slithering through the mountainside, news of derailment is a tragic story. You may have heard about the fatal train accident in New York City’s Bronx or the recent incident in Philadelphia where a train hauling crude oil was dangling over a river. The US federal government has seen more oil spilled in rail incidents in 2013 than was spilled in the nearly four decades since it began collecting data. The demand for preventative measures is greater than ever. Read More »

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