One of the key themes that emerged this year from local government leaders at the New Cities Summit is that citizen engagement is a critical component to make our cities better. This theme was reiterated over and over throughout the sessions to really underscore its importance: more effective citizen engagement leads to better outcomes for cities and communities.
Customer Experience in the 21st Century and IoE
Technology is enabling a changing customer engagement model across the city landscape. There are now new options to get information and to create engagement. To engage citizens effectively and to improve the citizen experience, local government leaders and cities have to provide a compelling user experience and relevant information and services anytime, anywhere.
This brings in the concept of the Internet of Everything (IoE). IoE is the catalyst that can transform the citizen services of yesterday into interactive, citizen engagement for today. It’s a platform to connect the previously unconnected thereby creating smarter, more connected, more efficient government agencies and cities that deliver better, faster, real-time services through improved citizen engagement.
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Tags: #IoE, interactive citizen services, Internet of Everything, local government, smartconnectedcity
The Internet of Everything (IoE) is happening now, bringing together people, process, data and things through networked connections to create new experiences. Over the next 10 years, IoE could generate $4.6 trillion of value in the public sector alone. This means not only helping cities increase revenues or decrease inefficiencies but also make the world a better place to live and work. Everyday, cities are adding smarts to everything: roads, parking spots, energy grids, water distribution systems and buildings. Our lives are being changed before our eyes. How is the Internet of Everything changing your city, and your life?
I hope you will join me on Twitter this Friday, June 20, 2014 at 10 a.m. PST for a thought-provoking hour about IoE in the #InnovateThink Tweet Chat. Join me, @CiscoIoE alongside @ron_miller to learn about what is taking place in your industry, your city and even your home, thanks to IoE. Simply use the hashtags #InnovateThink and #InternetofEverything on Twitter to join the conversation and learn how IoE is connecting the unconnected.
Tags: innovate, Internet of Everything, IoE, Tweet Chat, tweetchat
Increasing safety used to mean finding budget for additional personnel, vehicles, equipment, radio networks, and other traditional IT. But thanks to an influx of connected technology, cities all over the world are reimagining what’s possible.
One question that is on the minds of many government leaders is: how can my community bring the same amount of funding and resources, achieve effective and secure collaboration and information sharing, and leverage new technologies — such as BYOD and Internet of Things (IoT), as part of a scalable architecture?
The answer is the Internet of Everything (IoE).
The bringing together of people, process, data, and things (like sensors) in new ways can create powerful change. Here are a few examples:
The Internet Of Everything at Work: A New Zealand Police officer is more efficient on the streets thanks to the Mobile Responder app.
New Zealand Police Officers Spend More Time in Community. About 6,000 New Zealand Police officers now have about 30 extra minutes each day to spend in the community thanks to an intuitive mobile app called Mobile Responder. Instead of having to drive to the station to access law-enforcement databases, the officers rely on the power of the Internet of Everything to request assistance and help fight crime.
Hurricane Sandy Responders Used Video for Situational Awareness. During Hurricane Sandy, traffic lights at a major intersection in Queens, New York, lost power. The resulting gridlock had become dangerous to residents trying to evacuate. A fire department chief put in an urgent request for police officers to direct traffic, but the request was buried among hundreds of others. However, through the use of IP video cameras relaying the severity of the situation in real-time, a fire chief was able to escalate the evacuation request.
Accelerate Threat Awareness and Response. Problems like a flooded sewer system or downed power line hurt the local economy. Now, utilities are finding out about safety problems sooner, using their existing network. A sensor in the sewer system, for example, can report a problem before residents do. And the dispatcher can find the closest person—from any agency—with the expertise to fix the problem.
To read more about how the Internet of Everything is creating safer cities at a lower cost, read the full article: #SmartConnectedCity Series: A Smart City is a Safer City: Look to the Internet of Everything.
Tags: #IoE, #NCS2014, Internet of Everything, internet of things, IoT, local government, safety and security, smart+connected city, Smart+Connected Communities
What does your #CityofTomorrow look like?
Over the past decades, broadband Internet access has been an important enabler of economic growth, social inclusion and improved government services. Now, the latest phase of the Internet—the Internet of Everything (IoE)—is transforming our lives in whole new ways. The biggest impact of this change is happening in our cities.
At this year’s Cisco Live in San Francisco, there was a lot of discussion around the idea of digital cities. New ideas that combine smart phones, cloud applications, data processes with whole new classes of connected devices are reinventing city services and experiences. This is the Internet of Everything in action: transforming every aspect of a city, from utilities to public safety to transportation.
There are many examples today. The city of Santander in Spain has installed sensors to monitor traffic levels, noise pollution and lighting levels. Santander’s smart parking application has yielded an 80 percent reduction in downtown traffic congestion! Cities around the world are using the Internet of Everything to reinvigorate urban centers just like the one in Santander, which can adapt to residents’ needs in real time. These cities are discovering new opportunities for energy efficiency and seeing immediate returns on investments.
Another IoE twist is the Los Angeles police department project using data analytics to more rapidly spot crime in progress, via license plate readers on police cars. These readers, which are in use as officers conduct normal business, digitally scan tens of thousands of vehicles over the course of a single day. This means automatic notification of stolen vehicles to officers as they drive past on their routine patrol.
,Want to hear more? Cisco has teamed up with CNN to explore digital cities around the globe, just like Santander and L.A. The CNN “City of Tomorrow” looks at how cities are utilizing technology to improve our lives, diving into unique case studies with results happening today. Weekly editorials on CNN broadcast television and the City of Tomorrow hub showcase IoE examples happening around the world. Just as L.A. becomes a safer place to live, San Diego is able to increase the amount of available drinking water, and Seattle has created a completely green commercial building that leaves no carbon footprint. These are only a few examples of IoE in action; there are many more on the horizon. And you can learn about them all in this eight-week City of Tomorrow series.
What you might not have realized is that the Internet of Everything is changing things in your city, too. How are you using the Internet of Everything today?
We want to know what examples of the Internet of Everything you see in your own City of Tomorrow – your neighborhood! Join the conversation online by tagging your photo and video examples with #InternetofEverything and #CityofTomorrow. How is the Internet of Everything changing your city?
Tags: #IoE, City of Tomorrow, CNN, communications, connected cities, Internet of Everything, InternetofEverything
Did you know . . .
- there are currently about 2 connected devices for every human being on the planet?
- more than 99 percent of things in the physical world are still not connected to the Internet?
- analysts are predicting the world will reach 50 billion connected devices by 2020?
All over the world, sensors, smart objects, and other devices are connecting through the reach and power of the Internet. Manufacturing floors, energy grids, healthcare facilities, and transportation systems– are also being connected through the power of the Internet.
And they’re dynamically generating, analyzing, and communicating intelligence to increase operational efficiency, visibility and control, power new business models, and improve quality of life.
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Tags: challenges, internet of things, IoE, IoT, prizes