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Fax-over-IP, anyone?

The best of innovations are the ones that solve real-world problems. If they can mask complexity in the process, they are doubly beneficial. From the simple paper clip to the complex Enterprise IT software, ease of use and applicability are key to adoption.Take fax for instance. It is a vital piece of the Unified Communications strategy that is often overlooked. Traditional analog faxing has been around for ages, but it has its share of problems. It is difficult to enforce an audit trail, multiple incoming faxes means dealing with busy signals. What compounds this is the paper consumption, toner cartridges that are hard to re-cycle.Enter fax-over-IP. For those of you who are looking for sample ideas that solve customer problems for the Cisco developer contest, or otherwise, I recommend a study of the elegant solution from SAGEM-Interstar. Recently, Teresa Newell (who is a product manager for Unified Communication solutions on the Cisco Integrated Services Router) and I got a chance to host"faxperts" John Nikolopoulos, SAGEM's Director of Marketing and Matthew Miller, XMediusFAX product manager who were visiting us at the Cisco San Jose Campus from Montreal, Canada. Against the scenic background of another Cisco building (yeah, I know) I quizzed John on the business value of SAGEM's solution and why despite being Number one in their industry they still found it beneficial to host the application on the Cisco ISR.Not to be outdone, Teresa put her engineering hat on and probed Matthew on what developers need to consider while porting applications onto the Application Extension Platform. Mattew also shared some of their experiences in bringing applications onboard which may be useful to others.If you're keen to get a better understanding of the whole solution, take a look at an AXP panel discussion I hosted with my good friend Christian Larocque, SAGEM's Director of sales at Cisco Live!. Christian defines the problem statement, the solution and the benefits as only he can with the added bonus of his immaculate French accent. It is very informative and a textbook case study of the kind of innovative ideas we continue to expect on the Cisco Application Extension Platform. Luckily for us, this innovation is also proving to be a pretty successful business proposition as customers like the Cardiovasular group and HIG capital continue to adopt and endorse it.

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13 Comments.


  1. Congratulations Mr. Champagne ….It’s about time that S-I employs these innovative technologies and has brought forth a Corporate video … long overdue, but better late than never. My read on the presentations:Matt - Great Job! I send my best regards.Christian – A true professional; informative and an excellent presenter … Christian lives up to his exceptional capabilities ... he is still my champion; a real fax industry superstar!Oh and by the way …. XmediusFax and S-I have evolved into a great product and company. I’m indeed proud to have played a part in its humble beginnings.Former Interstar VP of Business Development and Marketing and Interstar cofounderWalter J. Huber

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  2. Shashi Kiran

    Hello Walter -Thanks for your comments on behalf of Cisco. SAGEM put out another press release at Cisco Networkers at Barcelona this week, with new capabilities and customers. It has been fun working with their team.

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  3. It's been wonderful collaborating so closely in partnership with Cisco on our joint Cisco AXP-XMediusFAX FoIP solution. Despite the challenging global economic climate, we are gaining a lot of market traction with accelerating customer wins in a variety of industries. Cisco and SAGEM are definitely stirring up a lot of interest at Cisco Networkers in Barcelona this week with their green branch optimization"" initiatives!"

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  4. Hosting fax on a Cisco ISR is one of the best innovations we have seen in 15 years of working with fax technology. For all of you Cisco users who are still fumbling around with t.37 and fax machines, you should really take a look at the Cisco AXP XMediusFAX Solution.Cudos to Christian and team for driving this innovation in fax technology.http://www.ingeniumsw.com/sagem_xmediusfax_axp.php

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  5. Thankyou for sharing this information Former Interstar VP of Business Development and Marketing and Interstar cofounder

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  6. Fax over IP is something that I have dreaming about for quite sometime, and in fact am actually shocked as to why we are still using phone lines when high speed internet is so readily available.

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  7. It's worth to implement Fax over IP if it reduce problem such as poor quality, failed faxes, missing lines, etc.

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  8. Our VMware Fax Appliance has been very popular among Cisco users. Our Fax Appliance can connect to any Cisco ISR running 12.4 ISO or later. A dial peer is confiigured on the ISR that routes calls to and from our Fax Gateway.

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  9. It’s been wonderful collaborating so closely in partnership with Cisco on our joint Cisco AXP-XMediusFAX FoIP solution. Despite the challenging global economic climate, we are gaining a lot of market traction with accelerating customer wins in a variety of industries.

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  10. Hosting fax on a Cisco ISR is one of the best innovations we have seen in 15 years of working with fax technology. For all of you Cisco users who are still fumbling around with t.37 and fax machines, you should really take a look at the Cisco AXP XMediusFAX Solution.

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  11. I am going to blog about this too...

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  12. It’s worth to implement Fax over IP if it reduce problem such as poor quality, failed faxes, missing lines, etc.

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  13. thanks for the video interview. It has a lot of information.

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