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Since my last blog post, we’ve continued to receive questions about the service, privacy, and in particular the service terms of Cisco Connect Cloud.  We believe lack of clarity in our own terms of service has contributed to many of our customers’ concerns, and we apologize for the confusion and inconvenience this has caused.  We take responsibility for that lack of clarity, and we are taking steps to make this right.

I would like to address the top issues we’ve heard about the service, and terms of service, and clarify Cisco’s commitment to our customers’ privacy and security.

Linksys customers are not required to sign-up for the Cisco Connect Cloud service and they are able to opt-out of signing up for an account

Cisco Connect Cloud is an optional service that brings additional features to a home network. It is not required to set-up and manage Cisco Linksys EA Series routers. In response to our customers’ concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management.

Customers can set-up and manage their Linksys router without signing up for a Cisco Connect Cloud account

If a customer chooses not to set up a Cisco Connect Cloud account, they can manage their router with the current local management software. We are committed to providing both Cloud-enabled and local management software. Customers who have already signed up for a Cisco Connect Cloud account may stay with the service and enjoy the expanded features, or can revert back to the local management software by calling the Linksys customer support line at 1-800-326-7114 or by following this link to self-guide themselves though the process.

Cisco will not arbitrarily disconnect customers from the Cisco Connect Cloud service based on how they are using the Internet.

Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet and we do not arbitrarily disconnect customers from the Internet.  The Cisco Connect Cloud service has never monitored customers’ Internet usage, nor was it designed to do so, and we will clarify this in an update to the terms of service.

Cisco Linksys routers are not used to collect information about Internet usage.

Cisco’s Linksys routers do not track or store any personal information regarding customers’ use of the Internet.

Cisco only retains information that is necessary to sign up for and support the Cisco Connect Cloud service

If a customer signs up for the Cisco Connect Cloud service, they are asked to provide a new username, a password, and an email address, which is required to set up the account. When the customer sets up a Cisco Connect Cloud account, they are asked to provide a local administrative password for the EA Series router to associate it with a Cisco Connect Cloud account. Cisco does not store this local administrative password.

To reiterate, even when a customer signs up for a Cisco Connect Cloud account, Cisco does not track or store any personal information regarding a customer’s usage of the Internet.

Cisco will not push software updates to customers’ Linksys routers when the auto-update setting is turned off.

Cisco will only push software updates to a Linksys router when the auto-update option is selected.  We will clarify this in an update to our documentation.

Once again, I sincerely apologize on behalf of the Cisco team for the inconvenience we have caused. Cisco is committed to the privacy and security of our customers, and I assure you we will update our terms of service and related documentation as quickly as possible to accurately reflect our company policy and values.

UPDATE July 6, 2012 10:15am: Corrected Cisco Connect Cloud Terms of Service, End User License Agreement and Privacy Supplement are now available.

Sincerely,

Brett Wingo

VP/GM

Cisco Home Networking

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