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Answering Our Customers’ Questions about Cisco Connect Cloud

- June 29, 2012 - 0 Comments

Since we announced the availability of Cisco Connect Cloud, we have heard from customers around the world who have told us that they are enjoying the access and enhancements that the new software platform adds to their Smart Wi-Fi Routers, exploring features like SimpleTap and new mobile apps. We’ve also heard that some customers are confused about our Terms of Service, particularly with regards to their data privacy, and so we felt it was important to clarify our policies.

Cisco prides itself on offering the best customer experiences, and privacy and security are at the core of everything we do.  That goes for Cisco Connect Cloud too. When a customer signs up for a Cisco Connect Cloud account, personal information is used only to establish an account in order to provide customer support.  Consistent with Cisco’s practices, Cisco Connect Cloud does not actively track, collect or store personal info or usage data for any other purposes, nor is it transmitted to third parties.

We also wanted to clear up any confusion about Cisco’s ‘opt in’ practices. Cisco Connect Cloud was delivered only to consumers who opted in to automatic updates. However, we apologize that the opt-out process for Cisco Connect Cloud and automatic updates was not more clear in this product release, and we are developing an updated version that will improve this process.

While we hope this reminder of our standard company practices will allay any concerns, customers who do not wish to establish a Cisco Connect Cloud account and would prefer to revert back to the traditional Linksys setup and management software can do so by calling the Linksys customer support line at 1-800-326-7114. One of our agents will walk you through the process.

We apologize to any of our customers who were inconvenienced. We take feedback very seriously.  It is our mission to provide the highest quality offerings where customer satisfaction is always paramount.  We hope that you’ll give Cisco Connect Cloud a try, though. I think you’ll find it’s a great way to simplify how you connect, control and interact with your connected devices, including personal entertainment and home appliances.

NOTE: An update to this blog was posted by Brett Wingo on July 5th. You can read it here.


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