“What I often feel today is, nurses nurse technology rather than nurse their patients.”
So says Cisco Chief Nursing Officer Curtis Dikes, a registered nurse in his own right, whose job at Cisco is to change that.
At the American Telemedicine Association’s 2012 meeting in San Jose, Dikes was kept fully engaged by attendees newly curious about Cisco technology and the customer-oriented thinking behind it.
“It’s not about the technology,” said Dikes during a break. “Technology is a conduit – part of the equation that enables a better care process.”
Do nurses have unique workflow requirements that warrant special attention? Yes, said Dikes, past president of the American Nursing Informatics Association. “Nursing has its specifics just like medicine.”
Dikes says medical organizations are especially sensitive today about implementing technology sensitively into clinical workflows. A new solution cannot complicate an existing process, and ideally should simplify it. Dikes performs top-to-bottom workflow analysis at customer sites, bringing nurses, managers, and IT interests together to inform Cisco product design.
“We engage IT and administrators and clinicians. Having been in the shoes of the clinician in the past, we understand what some of the care delivery issues are, but also what the business problems are.”
“It all goes into technology redesign, so the new technology complements or improves the [nursing] process.”