Increasing population and growing citizen expectations, all in the shadow of budget constraints, are causing government agencies around the world to look to the cloud to help enable them to do more with less.
Cloud solutions for government not only help enable a more streamlined, productive workforce, but they empower government agencies to meet rising citizen expectations and free up resources for investment in other mission-critical areas.
In India, this rises to a whole new level. The government of India has launched GI Cloud, which is a national cloud initiative that will enable government at various levels to leverage cloud computing for efficient delivery of e-governance services.
Can local governments improve the overall citizen experience, and at the same time increase workforce productivity? Yes, and cities are doing it now. Providing on-demand access to innovative services, whenever and wherever, opens up a whole new world to local government.
“We had a hard time meeting constituent and customer expectations,” says Jorge Pazos, chief information officer, City of Melrose. “Melrose residents go home, and on the train they can open up their iPad, they can program what’s going to be on their DVR that night, they can rearrange their Netflix queue, do banking, and pay bills, and then they come to municipal government, and it was like going back to the 1970s.”
I am drafting this blog on my laptop, sitting in the Embassy Suites lounge in Raleigh, North Carolina, enjoying the complimentary breakfast buffet. I share this not to disclose my breakfast habits, nor my whereabouts but to illustrate that we are relying more and more on mobile devices to keep us connected, both professionally and personally. In fact analysts predict that by the end of 2013, 80 percent of companies will allow BYOD (bring your own device) for employees.
As today’s workers embrace mobility, they have expectations that their experience outside of the office should mirror their experience inside the office. With mobility trends like telework and BYOD on the rise, it’s important that government organizations stay ahead of technology trends to better deliver their employees with the right tools that allow them to collaborate from anywhere at any time. Read More »
Great challenges can bring great opportunities to any business, and with the inevitability of cloud on the horizon, IT organizations will need to embrace this change. Taking the first, second or even third step can be scary, but the return on taking such risks will pay off so long as the IT organization champions the deployment.
Cisco itself has also had to face these risks of deploying cloud, and has already embarked on the private cloud (IaaS) journey —all the way from virtualizing the compute, network, and storage resources to integrating change management, and metering services for “pay as you use”.
Some of the challenges that we encountered typical that other IT organizations could face in cloud adoption were:
• Ensuring security. Each cloud solution has to be matched to appropriate security capabilities. The new capabilities may include centralized management (vs. trying to manage firewalls on ever-changing edges or trying to manage security on each endpoint), scalable multi-tenant architectures, real-time threat analysis and dynamic mitigation delivery.
• Navigating the required steps. Even the public cloud model is never one-size-fits-all. A successful cloud initiative requires several best practice steps, which occur in three phases:
Plan, including aligning the business and architecture strategies, planning and design, and security.
Build, including staging, testing, and implementing solutions and systems integration.
Manage, including network assurance, remote monitoring/diagnostics/alerts, optimization, and support.
• Establishing the business justification. Calculate the projected and actual ROI from cloud project expenses for equipment and services.
It’s very rare for any IT organization to already have all the in-house expertise and experience that’s required for a cloud project. This will eventually happen, but IT organizations can fast-track their cloud initiatives by partnering with a company that understands the cloud journey.
Cisco Services has a proven methodology for implementing private clouds that can help ensure your agency makes a smooth and effective transition to cloud. It starts with the Cisco Domain TenSM discussion to identify where you need to focus among ten crucial areas:
Cisco Cloud Enablement Services professionals and Cisco Certified Partners can guide you through any, or all, of the plan, build, and manage steps. They can help you integrate the entire cloud solution, including reducing the complexity of security.
New cloud platforms are rapidly transforming government IT—just as client/server and mainframe/terminal platforms did in decades past.
If you embark on the cloud journey, you’re committing to an exciting and long-term opportunity. And when you step out your door to head to work each day, you’ll be an agent of change for your organization and your career.
I’m curious, what do you see as the biggest challenges to a government entity adopting a cloud model?
Stay tuned to view upcoming installations of the Cloud for Local Government blog series or click here to register and reserve your copy of the complete compilation of the blog series, including this blog as well as a variety of cloud resources, which will be available in May.
Chances are, you’ve heard this line or a variation thereof before: “Video conferencing improves collaboration and lowers costs for organizations around the world.” While this is true, for this blog, I want to focus on ways video is changing government by sharing the story of two government agencies that are using video in new and unique ways.
We frequently hear how important it is to “do more with less.” In the face of sequestrations and reduced traveling budgets, this is a reality, and agencies are turning to alternatives like video conferencing. Video technologies such as telepresence are streamlining government processes and increasing collaboration, all while cutting costs. Read More »
