March 12, 2024

FINANCIAL SERVICES

Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now

4 min read

Take a look into the past and present of insurance claims and discover how AI and omnichannel communication are redefining customer experiences and opening doors for the next-gen workforce.

February 20, 2024

FINANCIAL SERVICES

Meeting Financial Regulatory Requirements with Duo Multi-Factor Authentication

2 min read

With its ease of integration and adherence to standards-based protocols, Duo has become the go-to MFA platform for thousands of financial institutions, ensuring that the security of their systems does not impede accessibility nor compromise the user experience.

February 6, 2024

FINANCIAL SERVICES

Driving Business Outcomes for a Customer with the Power of Cisco Catalyst Center

3 min read

Cisco's Catalyst Center stands at the forefront of innovation, particularly in automation use cases. Financial institutions can use it to automate various tasks and improve operational efficiency, overall security and customer experience. See how Cisco helped one leading global bank achieve those outcomes.

January 23, 2024

FINANCIAL SERVICES

Pervasive Ransomware Visibility on Existing Infrastructure: How Cisco Secure Network Analytics Helps

4 min read

With cyber security attacks in FSI on the rise the pressure is on to detect, contain, and defend against breaches as they occur. A tool that has immense potential in protecting because of inherent support existing infrastructure is Cisco's Secure Network Analytics.

January 9, 2024

FINANCIAL SERVICES

Customer Success Stories – Year in Review

4 min read

Here is a summary of the 11 customer success stories published in 2023. These stories are a testament to how Cisco has helped clients achieve their technology goals. The stories cut across institutions, big and small, geographies and architectures.

December 20, 2023

FINANCIAL SERVICES

Recap from Singapore FinTech Festival

5 min read

What was seen and heard at the 2023 edition of the Singapore FinTech Festival? Read my recap of the conference.