Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now
4 min read
Take a look into the past and present of insurance claims and discover how AI and omnichannel communication are redefining customer experiences and opening doors for the next-gen workforce.
Meeting Financial Regulatory Requirements with Duo Multi-Factor Authentication
2 min read
With its ease of integration and adherence to standards-based protocols, Duo has become the go-to MFA platform for thousands of financial institutions, ensuring that the security of their systems does not impede accessibility nor compromise the user experience.
Driving Business Outcomes for a Customer with the Power of Cisco Catalyst Center
3 min read
Cisco's Catalyst Center stands at the forefront of innovation, particularly in automation use cases. Financial institutions can use it to automate various tasks and improve operational efficiency, overall security and customer experience. See how Cisco helped one leading global bank achieve those outcomes.
Pervasive Ransomware Visibility on Existing Infrastructure: How Cisco Secure Network Analytics Helps
4 min read
With cyber security attacks in FSI on the rise the pressure is on to detect, contain, and defend against breaches as they occur. A tool that has immense potential in protecting because of inherent support existing infrastructure is Cisco's Secure Network Analytics.
Customer Success Stories – Year in Review
4 min read
Here is a summary of the 11 customer success stories published in 2023. These stories are a testament to how Cisco has helped clients achieve their technology goals. The stories cut across institutions, big and small, geographies and architectures.
Recap from Singapore FinTech Festival
5 min read
What was seen and heard at the 2023 edition of the Singapore FinTech Festival? Read my recap of the conference.