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Collaboration Maestro…Bravo! Here We Come

CIOs around the world are at the center of technology trends such as cloud, social media, consumerization of IT, and mobility. This is the third blog in a four-part series (Read Part I) (Read Part II) exploring and sharing how CIOs around the world are responding to these trends and creating new ways to innovate, grow, and deliver superior customer experience.

Back in 2006, Gartner Research predicted that no company would be able to build or sustain a competitive advantage over the next few years unless it capitalized on the combined power of individualized workers and social dynamics. The “Future Worker of 2015,” Gartner said, would collaborate more, work alone less in order to be successful. Read More »

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Can Cloud Cost You Your Job? (Pitfall 2: Force Fitting Cloud into Your Current Security Model)

In a previous blog, I posted the first of three pitfalls of  hitching your wagon to the cloud . Today, let’s cover the second pitfall of force fitting cloud into your current security model.

Recently, I had an opportunity to listen to the CIO of a Fortune 100 company talk about top business care-abouts for IT. We have all heard about cloud and virtualization as technology care-abouts, but this CIO boiled it all  down to two things that matter for IT: Productivity and Risk. Read More »

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Are You Taking Care of Your Customers’ Wireless Experience in Your Branches?

Traditionally, customer satisfaction is driven by product availability and the ability of the staff to assist the shopper and complete the transaction. This model today is being broken by the modern consumer who is playing by different rules.

In a recent New York Times article on younger shoppers who prefer technology to staff assistance, retailers like Nordstrom are discovering that customers are using mobile applications not just in remote locations, but right in the store requiring them to improve their store’s Wi-Fi experience.

In addition,

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Financial Services: New Banking Business Model

CIOs around the world are at the center of technology trends such as cloud, social media, consumerization of IT, and mobility. This is the second blog in a four-part series (Read Part I) exploring and sharing how CIOs around the world are responding to these trends and creating new ways to innovate, grow, and deliver superior customer experience.

Many of us are used to having a pretty formal relationship with our bank – after all, it’s about our money, isn’t it? It’s hard to get more serious than that.

However, times are changing. The Intuit 2020 Report: The Future of Financial Services identifies four areas of rapid transformation in today’s financial services industry: Read More »

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Routing Enterprise Teleworkers & Managed Service Providers to Successful Business Outcomes

In any water cooler conversation or a fireside chat in Silicon Valley, it is impossible to avoid a conversation about technology. Unlike Real Estate, which used to share air time with Tech before the recession, Tech has weathered the storm. We love to talk Tech here in Silicon Valley and thanks to the very high standards of innovation in the neighborhood, there’s always something different to talk about.

Here’s what some of the most common discussions this week might look like…

iJill: “Did you check out the latest iPad?? Its Retina Display, packs more pixels than my HDTV”.

gJack: “Oh yeah?.. my Android tablet has far superior specs to yours, plus it gives me the freedom to root my OS and do what I want with it!”..

iJill: “But, there’s no comparison to the number of Apps I can install and your tablet apps are a joke!”

gJack:” You only get 16GB in your iPad whereas I can get 32GB or more for a lower price”

iJill: ” Yes, but your battery hardly lasts until you complete your blog post, while I am still engaging with my blog readers responding to comments via Disqus while listening to music” …..

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