Traditionally, customer satisfaction is driven by product availability and the ability of the staff to assist the shopper and complete the transaction. This model today is being broken by the modern consumer who is playing by different rules.
In a recent New York Times article on younger shoppers who prefer technology to staff assistance, retailers like Nordstrom are discovering that customers are using mobile applications not just in remote locations, but right in the store requiring them to improve their store’s Wi-Fi experience.
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Tags: banking, Cisco, mobility, nordstrom, retail, retailing, wireless
CIOs around the world are at the center of technology trends such as cloud, social media, consumerization of IT, and mobility. This is the second blog in a four-part series (Read Part I) exploring and sharing how CIOs around the world are responding to these trends and creating new ways to innovate, grow, and deliver superior customer experience.
Many of us are used to having a pretty formal relationship with our bank – after all, it’s about our money, isn’t it? It’s hard to get more serious than that.
However, times are changing. The Intuit 2020 Report: The Future of Financial Services identifies four areas of rapid transformation in today’s financial services industry: Read More »
Tags: allianz, any device, Borderless Networks, Bring your Own Device (BYOD), byod, Carrie Krinock, CIO, Cisco, cloud, customer experience, Europe, Executive ViewPoints, Financial Services, Germany, innovation, operational excellence, social media
In any water cooler conversation or a fireside chat in Silicon Valley, it is impossible to avoid a conversation about technology. Unlike Real Estate, which used to share air time with Tech before the recession, Tech has weathered the storm. We love to talk Tech here in Silicon Valley and thanks to the very high standards of innovation in the neighborhood, there’s always something different to talk about.
Here’s what some of the most common discussions this week might look like…
iJill: “Did you check out the latest iPad?? Its Retina Display, packs more pixels than my HDTV”.
gJack: “Oh yeah?.. my Android tablet has far superior specs to yours, plus it gives me the freedom to root my OS and do what I want with it!”..
iJill: “But, there’s no comparison to the number of Apps I can install and your tablet apps are a joke!”
gJack:” You only get 16GB in your iPad whereas I can get 32GB or more for a lower price”
iJill: ” Yes, but your battery hardly lasts until you complete your blog post, while I am still engaging with my blog readers responding to comments via Disqus while listening to music” …..
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Tags: 800 series, Cisco, Integrated Services Routers (ISR), ISR G2, SRTG, WAN
Unless you have been asleep behind the wheel of your network, you know the IPv6 Internet will go live on June 6th, 2012 and Cisco is taking a leading role. If you didn’t make it to Paris a few weeks back for v6 World Congress there are two upcoming events in Denver, Colorado where you can learn about deploying IPv6 in your network: March 20 and April 9-11.
Read full blog.
CIOs around the world are at the center of technology trends such as cloud, social media, consumerization of IT, and mobility. This is the first blog in a four-part series exploring and sharing how CIOs around the world are responding to these trends and creating new ways to innovate, grow, and deliver superior customer experience.
The manufacturing industry has been hit harder than most as a result of the global recession. As the market recovers, however, manufacturers are finding that IT has also changed. Consumers are more demanding, and expect new products faster. Read More »
Tags: akzo nobel, AkzoNobel, any device, Borderless Networks, Bring your Own Device (BYOD), byod, Carrie Krinock, CIO, Cisco, cloud, customer experience, data center, Europe, Executive ViewPoints, innovation, Manufacturing, netherlands, operational excellenc, supply chain, supply chain excellence, virtualization