As we’ve come to expect at this time of year, Kevin Bloch, Chief Technology Officer for Cisco Australia and New Zealand, shares his thoughts on the main trends impacting the industry in 2014. Kevin has selected these trends because of their impact on the networking industry; they forecast what is expected to happen, or start happening, within the next 12 months.
1. “Mobile fueled advertising, video, PoS, cars”– Generating valuable data, enabling opportunities for monetization
With a smart phone in nearly everyone’s pocket, the next innovation phase in mobile will gather pace. Wearables connect to them, Point-of-Sale (PoS) is transforming payments around them, cars are safer because of them and advertising is funding them (doubling to $US25B in 2016). A new frontier in personal, contextual, real-time information is rapidly opening new opportunities for business and new opportunities for SPs to monetize their mobile services.
2. “Clouds cross the chasm” – IT’s more cloudy
Cloud spending will surge 25% but more importantly, cloud will transform and disrupt everything from the mall to the corner store (will “Amazoned” become a verb?). Government agencies consider ‘cloud first’ policies. Business leaders seek IT from the most convenient supply source. Consumer experiences (gaming, video) increasingly delivered via cloud. But turbulence and danger remain. Not all workloads find clouds suitable or safe. Cloud SPs face a pricing bloodbath for commoditized services (like VMs) and are challenged with on-boarding and cost-effective, timely provisioning. Vendors, Systems Integrators, the Channel reshape and acquire (even disappear?) to adjust to new business models.
3. “Business funds technology projects”–The pie gets bigger
Overall worldwide IT spending is expected to grow 5% year over year to $2.1T in 2014. However, the big change for the industry is who is requiring, authorizing and funding this investment. IDC predicts that business (ie outside IT) will fund 61% of all technology projects.
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With shifts in population demographics and number, GDP, and workforce development, emerging markets have become increasingly important to the global economic landscape. The world is currently in the throes of unprecedented change. Populations in the developed world are shrinking and aging and in the developing world, many countries are experiencing hypergrowth. Major shifts in economies across the globe are driving people into cities in legion numbers – some estimate 730M will move into cities by 2050 — to find a way to make a living. Urbanization of this magnitude tests the ability of both existing and new cities to prepare for the onslaught. It will put increasing pressure on city governments to provide urban services – generally on tighter budgets — to the growing numbers of citizens, many of whom fall in low-income brackets.
In these challenges, though, lie opportunities…opportunities for the Public Sector to see and do things in new ways. Fortunately, as the need do more with less arises, the costs of technologies needed to address these challenges is falling. The costs of computing, storage and bandwidth have dropped significantly and the use of mobile, sensor and cloud technologies is on the rise.
The Internet of Everything (IoE) – Cisco’s moniker for describing the ecosystem of network-connected people, objects, processes, and data – has been described thus far as representing upwards of $14.4 trillion in “value at stake” or the dollar value associated with a combination of cost savings, new business opportunities, new jobs, more efficient operations for the private sector. We have now received the results of recent research on a similar analysis of the public sector, which estimates the IoE Value at Stake for Public Sector at a whopping $4.6 trillion. This value will arise in similar, but slightly different, forms: in increased city revenues, decreased costs, improved government efficiency, and improved citizen experience—and ultimately in better city livability.
The $4.6 trillion value can be broken down as follows: An estimated 70% of the total will come from “agency-specific use cases,” meaning benefits associated with connected education, connected healthcare, smarter safety and security– the big-ticket items in most cities. The remaining 30% would come from “cross-agency use cases,” that would include future work models, short & long-distance travel avoidance, smarter buildings, reduced traffic, more efficient parking, better waste management, and so on.
The public sector has certainly been hard at work applying technology to improve government efficiency. The pace, however, has been slow, fragmented and uneven. The era of Big Data will up the ante on adopting more approaches to harnessing city-generated data. The biggest trend in new products at the Consumer Electronics Show this week in Las Vegas is in sensors--sensors of all types, ubiquitous enough to have bubbled up to the consumer-product level – in everything, measuring everything, and sending data about it — unimaginable quantities of data about people, process, machines to inform decision making by people or by machines. Some of our projects already involve embedding sensors that trigger traffic lights to change to accommodate ambulances, alter garbage truck pick-up routes in response to sensored cans signaling fullness or a really bad smell, indicators on how soon a bus will arrive at a stop and how full it is, which parking places are open nearby, and on and on.
Tapping into big data can also quickly offer public sector leaders many new ways to learn about and communicate with citizens and improve urban service offerings to accommodate visible trends. It can also generate new big business opportunities say to create new Apps (and open up jobs to do that) to the delivery of useful information to the business sector to improve their product and service to citizens.
There are four key pieces to successful IoE-led transformation for cities:
1. Internet of Everything Use-Case Prioritization
The challenges on both sides of the world – developed and emerging -- are the same: provide access to affordable healthcare, education, emergency services, safety, security, more efficient / cleaner transportation, access to virtual town hall services – however prioritizing which challenges to address immediately can differ dramatically. While developed world will see use cases like parking management and streetlight management on the top of government priority lists, emerging markets, e.g. Indonesia would see Flood Management and Traffic control at the top. Physical Safety and Security will remain close to the top of the list for both markets.
2. Architecture for a Converged Infrastructure
The architectures Cisco has developed are applicable to the challenges faced in any part of the world. The Smart+Connected Communities Cisco City Infrastructure Management architecture can be implemented as an underlying foundation for solutions to challenges in geography / region and might be different. While Cisco’s Global ecosystem partners continue to play a key role in the new IoE market, Local Partnerships will begin to play significant role as well.
3. Environment for Innovation
In all this, innovation will become a key catalyst and outcome. Cities that foster innovation and build an environment hotbed of entrepreneurship will be the ones that will thrive in the coming era. Emerging markets will be the drivers of Reverse innovation. Many new use cases and technologies geared towards low-income individuals and households will come from emerging markets and see themselves moving up the priority charts on both sides of the world. We have already seen how Mobile wallets and micro lending (Bangladesh), came out of emerging economies and are proliferating in the developed world.
4. Education for the Workforce of the Future
Cities and countries are under increasing pressure to provide greater support and exhibit better results in their commitment to science, technology, engineering and mathematics, or STEM, education. Cisco recently announcement a partnership with New York Academy of Sciences and governments of Australia, Malaysia, and Argentina around a global STEM alliance that helps move these regions ahead in this quest. Cisco’s Networking Academies and its iPrize initiative, along with other technology-focused curricula, will help cities make strides in building their workforce of the future.
Because of Cisco’s clear advantages in the network infrastructure it and its customers have built to support the evolving Internet, it is uniquely qualified in its ability to sense, measure, quantify, and respond to myriad changes that occur at the network edge. Cisco can then respond with technology-crafted solutions and relevant business models to these sometimes subtle contextual shifts – like the evolution of crowdsourcing – or abrupt occurrences – like a natural disaster that necessitates an immediate response to save lives, livelihoods or property. Cisco strength lies in its ability to gather intelligence at the edge of the network.
One clear element for success in envisioning and implementing new solutions and new opportunities in a public sector context – especially in emerging countries where infrastructure investment capital may be limited or simply non-existent is a collaboration between the public and private sectors. Public-private partnerships, or PPPs, are a crucial part of the mix in bringing these enormous, evolutionary projects to life. There are many different models for PPP involving shared funding of new projects, projects in which the assets are owned by the private sector and leased under a more feasible opex vs. capex scenario, projects in which assets are owned by the government and leased for use in a joint venture.
The private sector might drive new scientific development in their R&D departments and creates products and services in such a way to be embraced by the marketplace; however it’s the public sector that shapes the foundation for breakthroughs via policies and support for various types of research in universities and agencies. Often the private sector can absorb some of the initial costs to being projects that will allow the public sector to mitigate some of the potential risk. The public sector will provide the advocacy for acceptance of innovation within communities It is a win-win for both sides of the equation, allowing each to leverage unique and complementary sets of expertise to understand and address risk profiles associated with adopting new solutions to existing and new urban challenges.
The momentum is building now on connecting the unconnected. The rapidly growing tsunami of resulting data will be instrumental in changing processes and the quality of life for citizen of cities around the world in ways we can’t even yet imagine.
In summary, there is a huge value at stake globally for connecting the unconnected – especially across the developing world. The public sector stands to benefit tremendously as does its citizenry. It’s incumbent upon leaders in the developing and the developed world to address these opportunities for change in a thoughtful, methodical way. But the value is there. And Cisco stands ready to assist emerging markets in leveraging that value to create sustainable cities and improve life for citizens everywhere.
Children at Royal Children’s Hospital in Brisbane can stop worrying whether or not Santa will find them while they are away from home over Christmas this year. Yesterday, thanks to the magic of Cisco TelePresence, young patients got the opportunity to see and speak with Santa Claus himself as he sat in his home at the North Pole.
Children and their families gathered in the hospital common areas for the video session with Santa and to share their holiday wishes. The TelePresence solution was also mobile so patients that were not well enough to walk around the hospital also received some one-on-one time with Santa.
Naturally, Christmas is a very busy time for Santa but with the Internet-enabled video technology and services provided by Cisco, UXC and The Starlight Foundation, Santa did not even have to leave the North Pole to visit the hospitalised kids to bring some festive joy into their lives.
Santa is visiting sick children in hospitals around the world thanks to Cisco’s annual Santa Connection program and we would like to thank staff at all the hospitals involved globally for helping make many children’s dreams come true.
Photo provided by Royal Children’s Hospital: Royal Children’s Hospital patients, including Damon here, were able to share their Christmas wishlists direct with Santa today, thanks to a bedside link-up to the North Pole.
After three exciting days in Bangalore, delegates from the San Francisco-Bangalore Sister City Initiative completed their trip on a high note. The two cities are currently working toward building improved and sustainable environments through the engagement of their respective communities. During the two-day event held on December 2 and 3, delegates from the sister cities achieved one of their many goals by signing 11 Memorandums of Understanding (MoUs) to continue to build and strengthen the cities’ existing relationship.
In conjunction with the initiative and the three-day event, Cisco hosted a panel of six outstanding women who are ranked in the top of their field to discuss what it takes for females to succeed in the modern business world. The panel, which was broadcast live last week via Cisco TelePresence connected the panelists from Bangalore; New York City; and San Jose, Calif.
Each gave an inside look into their rise to the top, but highlighted many of the challenges it took to get there.
The stellar lineup of panelists included:
- Padmasree Warrior, Chief Technology and Strategy Officer, Cisco
- Rani N. Borkar, Vice President General Manager, Intel Architecture Development Group
- Reshma Saujani, Founder, Girls Who Code
- Revathy Ashok, Former Managing Director, Tishman Speyer
- Anu Natarajan, Vice Mayor of Fremont, Calif.
- Priya Tandon, Founder & Chair of IndUS Setu Global Foundation
To kick off the panel, San Francisco Mayor Ed Lee emphasized the important of bringing gender equality to the workforce. The city of San Francisco follows this philosophy since many women hold high-level positions within its government.
Cisco’s panel moderator Karen Snell introduced each panelist and shared a quote from Cisco’s Padmasree Warrior, “I take work seriously, but not myself.”
Warrior explained that anything in business must retain a human element. When entering the workforce, she said it’s crucial to not only have a work identity, but maintain a separate personal identity.
Other topics addressed during the panel focused on how women should seek mentorship, how they should handle criticism from peers in the work place and how to maintain a proper work/life balance.
On seeking mentorship, Reshma Saujani of Girls Who Code – a program geared toward teen girls to teach them relevant skills for computing fields – said because so few women enter the STEM field, the ones who do aren’t seeing others who look like them. But women need female mentors. So if more women enter fields like computer science and engineering, they can become the mentors for the future generations of women to enter those same fields.
When asked about handling criticism from peers, Revathy Ashok suggested that women should disregard gender as an issue but to “learn to fight the battle differently.”
Ashok, who for years worked alongside men and no other women, explained that she never felt she had the “luxury” to think of gender as in issue in the workforce and learned to adapt accordingly. Despite her personal experience, Ashok said she is seeing an overall shift in how the technology industry as a whole has begun to change its attitude toward women.
But while attitudes toward women may be improving since in many cases the proverbial glass ceiling has already been shattered, underlying factors still remain for woman as they continue to climb the corporate ladder like raising a family in addition to advancing a career.
During the panel discussion, Anu Natarajan said when women hold a career and also raise a family, it’s ok to ask for help when it’s needed and should accept help from a spouse or family member. Women have a responsibility to “not act like victims,” so when maintaining both a work and family life, it’s key to define a roadmap that allows for both.
Missed the live panel? Watch it here at http://www.ustream.tv/recorded/41771639
Video streaming by Ustream
It’s been another big year for Cisco and its partners in accelerating growth and opportunity in the data centre and cloud. In 2013, there was a particular focus on Cisco Powered cloud providers building the foundation necessary to deliver integrated services (collaboration, security, infrastructure as a service and video) for private, public and hybrid cloud use across Australia and New Zealand.
This past year, we have teamed up with a wide range of partners to deliver Cisco Hosted Collaboration Solution (HCS) to the market, which has proved to be somewhat of a ‘silver bullet’ for the widespread adoption of Unified Collaboration in Australia and New Zealand. In addition, our Cisco Unified Computing Solution (UCS) continues to drive growth for Cisco and our partners in Australia and New Zealand with a host of customers rolling out the platform to speed up and improve the efficiency of their private data centre operations.
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