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Getting Closer to Customers in Central Europe and Beyond

Which Central European city has more than twenty universities, with the oldest one founded as early as 1364? As a little help, it is also the second largest city of the country which currently holds the European Union Presidency.

Views of Krakow. Source: wikipedia

Cisco continuously evaluates potential sites for support operations around the world and the availability of educated talent and an excellent communications infrastructure were key to the decision to choose Poland, and in particular Krakow, as the site of our next support center, to be opened in early summer 2012. This will be a shared services center supporting customers across the Europe, Middle East, Africa and Russia (EMEAR) region. It will complement existing locations and will provide services across multiple functional groups including Cisco Services, Finance, Operations and others. 

 The Krakow support center is an important part of our strategy to enhance the way we serve our customers, partners and internal stakeholders across EMEAR. By establishing a shared services center in Central Europe, our aim is to get closer to our customers, in terms of geography and timezones while offering the convenience of multi-language support. 

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Malaysia Embarks on Smart+Connected Communities Journey

Nusajaya is a nascent city located on the South-western tip of Peninsula Malaysia and just a short drive away from Singapore. Nusajaya is also one of the crown jewels of Iskandar Malaysia, the special economic zone in the state of Johor and one of the flagships of the Malaysian Government’s national development plan.

Soon, Nusajaya could also become the catalyst for Smart City development in Malaysia and beyond. Yesterday, two of the area’s largest property developers, UEM Land Holdings Berhad and Iskandar Investment Berhad, signed agreements with Cisco to develop a master plan for a Smart+Connected Nusajaya.

“We’re seeing smart cities being built around the world and we think that Nusajaya has the potential to become a benchmark for smart cities. This is just the beginning, we want Cisco to help us plot the path for us towards a Smart+Connected Nusajaya,” said Dato’ Wan Abdullah Wan Ibrahim, managing director and chief executive officer of UEM Land Holdings.

Anil Menon, President for Globalisation and Smart+Connected Communities, shared with the Malaysian media the forces that are driving smart city developments around the world:

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Smart+Connected Community Services to Roll-out Shortly in Songdo

Residents in Songdo International Business District will soon be able to learn a new dish or take a yoga class in the comfort of their homes. A managed services company called U.Life Solutions has been set up by Cisco, Gale Internatonal, POSCO E&C and LG CNS to deliver Smart+Connected Community Services in the newly established city.

At the launch event for the new entity on July 4, 2011, celebrity Korean chef and restaurateur, Soojin Choi (picture below), taught the audience how to make a chicken salad over Cisco TelePresence.

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And the DELFIN Goes To…

Magyar Telekom Awards Cisco for Sustainability

True to its tradition, each year Magyar Telekom recognises suppliers that play an outstanding role in the field of sustainability. The DELFIN – Award (the title of which is the acronym of the Hungarian equivalents of Award for a Committed, Sustainable, and Innovative Generation) has been awarded for the fourth time in four categories.

Cisco Hungary won the award in the “Innovation for Sustainability” category, recognizing Cisco’s collaboration in creating Magyar Telekom’s VideoGate service, which is based on Cisco TelePresence technology.

VideoGate enables businesses to carry out intercompany video conferences over the Internet. Thus, it helps save time and costs of travel, whilst at the same time it provides a competitive advantage for users. Cisco also provided free-of-charge web applications to help calculate a company’s CO2 footprint.

DELFIN Award winners (5th from the right is Otto Dalos from Cisco Hungary) with Magyar Telekom representatives Eva Somorjai (chief human resources officer), Nora Olah (procurement director), Katalin Szomolanyi (head of Corporate Sustainability Department) and the members of the jury.

See Magyar Telekom’s press release at this site.

Mexico’s Presidential Visit: How Cisco can Transform Education, Healthcare and Government

Mexican President Felipe Calderon visited the Cisco main campus in San Jose, California on June 11, 2011. He was on a technology trends tour and wanted to get first hand information about how technology can be applied to help solve some Mexico’s challenges. We honored to host President Calderon. During his visit, we demonstrated the power of collaboration technologies to transform education, healthcare, and government administration.

Mexico is a world leader in the use of Cisco TelePresence technology, both in the executive office and in healthcare applications. Mexico’s next step may well be in building cloud services. Patient records, hospital administration, pharmacy information, and more can be stored in the cloud and delivered to care givers or administrators as needed.

HealthPresence was of particular interest. Providing high-quality care to all citizens at a reasonable cost is a priority worldwide. Technology has long played a role in healthcare, but collaboration and cloud-based services are changing both patient care and healthcare investment priorities.

During President Calderon’s visit, we demonstrated Cisco HealthPresence, a telepresence-based technology that integrates a range of medical devices through the network. Care delivered at a distance, or with vehicles delivering mobile care to rural areas, can become intimate and sophisticated when specialists provided services through the network. The demonstration also included the Health Services Exchange (HSX), a cloud-based solution for the management of healthcare information.

In addition to the healthcare presentation, President Calderon was given a demonstration showing how technology and the network can improve and extend the education experience. The key to a great classroom is always a great teacher. Nurturing great teachers requires constant training, but the travel expense and time away from the classroom make training challenging. Solutions such as the Digital Media System (DMS) can be used to remotely train teachers and deliver more information to the education community.

President Calderon was given a demonstration on how collaboration technologies are transforming the way government institutions organize themselves, administer their activities and communicate with their citizens. From tax authorities to hospitals to complex public or private enterprises, these technologies are improving productivity and job satisfaction while delivering better services for citizens and consumers. Finally, President Calderon was able to experience the Cisco Cius with its rich media capabilities supporting video calls.

I will leave you know with a few videos and pictures from the visit:

Mexican President Felipe Calderon at Cisco
Mexican President Felipe Calderon at Cisco Campus on June 11. Jaime Valles, vice president Cisco Latin America; Chuck Robbins, senior vice president for the Americas region; Kerry Lynn Lambert, senior vice president Services Cisco Americas; Francisco Uribe director business development Cisco Mexico and Rogelio Velasco, general director of Cisco Mexico.

Felipe Calderon, Health presence
President Felipe Calderon interacting with a Cisco Health Presense solution during his visit to CIsco campus in San Jose, California

Calderon demo CIUS
President Felipe Calderon using Cisco CIUS during his visit to San Jose, California

President Calderon and Cisco team
Jaime Valles, vice president of Cisco Latin America; Kerry Lynn Lambert, senior vicepresident Services Cisco Americas; President Felipe Calderon, Chuck Robbins, senior vice president for the Americas region and Rogelio Velasco, general director of Cisco Mexico.

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