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Getting Closer to Customers in Central Europe and Beyond

- October 19, 2011 - 5 Comments

Which Central European city has more than twenty universities, with the oldest one founded as early as 1364? As a little help, it is also the second largest city of the country which currently holds the European Union Presidency.

Views of Krakow. Source: wikipedia

Cisco continuously evaluates potential sites for support operations around the world and the availability of educated talent and an excellent communications infrastructure were key to the decision to choose Poland, and in particular Krakow, as the site of our next support center, to be opened in early summer 2012. This will be a shared services center supporting customers across the Europe, Middle East, Africa and Russia (EMEAR) region. It will complement existing locations and will provide services across multiple functional groups including Cisco Services, Finance, Operations and others. 

 The Krakow support center is an important part of our strategy to enhance the way we serve our customers, partners and internal stakeholders across EMEAR. By establishing a shared services center in Central Europe, our aim is to get closer to our customers, in terms of geography and timezones while offering the convenience of multi-language support. 


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  1. wonder where in Krakow do you plan to open your office....

    • Thank you for your interest. The center will be located in the Podgorze district of Krakow, a 10 minute tram ride to the city center.

      • Cool, thanks!

  2. Will it be a support center or you are planning to open development center as well ?

    • Hello, thanks for your interest. The center will be a support center and will provide services across functional groups such as Cisco Services, Finance, Operations and others.