The Intelligent Automation Solutions Business Unit hosts user groups for our Workload Automation software customers. Our Tidal Enterprise Scheduler is used by many enterprises to manage the execution of business process and moving data around the data center. We recently met many customers during our user groups in Chicago, Boston and New York City. We see some very interesting differences in our user base and how our customers use our product between these cities. For example in our Chicago
user group during the winter we had some key large customer implementation and many customer s who were deploying job scheduling for department level deployments and wanting to drive the usage throughout their enterprise. It is very common to start using Workload Automation in one key area and then expand into other areas as the success multiplies. It was good to see old friends who have used our scheduler for almost a decade as well as new users learning how to use our software product to accomplish cool new technical use cases.
In Boston, there was great excitement around our new analytics product, JAWS Historical and Predictive Analytics.
and here is some commentary on the value of this solution in my blog on critical path analysis. Back by popular demand was our “tips and tricks session”. This is a very lively discussion of how you can optimize your workload automation deployment and we have our services partners, Cisco and the customers share their best practices. I love the look on a customer when another customer or a partner works collaboratively in the user group to helps them optimize their challenges.
New York City, only a short train ride away was a different story.
Everyone was moving from our older release to our new 6.0.3 release. There was lots of discussion around upgrade methodologies and architectures. Our new API was a big hit with the financial services industry that do many programmatic integrations to drive automation. There was a lot of talk about how to do an upgrade. Do you upgrade one line of business at a time, or do you do a big bang? How do you handle the ever changing state of the job stream definitions? Lots of good healthy debate and best practices where shared.
For me, my favorite time was asking 140 customers across the three cities for their tales of what they would like in the product. We got lots of good ideas and quite few very interesting ones. Many of them were already in our roadmap and many others are being scheduled. It was indeed the Best of Times flying back to Cisco in San Jose.