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Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution

When Cisco acquired netwScale (my company), in addition to our cloud portal, it also brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would do with an ITIL style service catalog and what the future of such product would be within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some new things already shipped and some in the wing.

In this post, I want to discuss what are workplace services, how they have evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees need in order to do their jobs. They include computers, phones, offices, new employee set up, terminations, access to applications and anything else you can imagine.  I have seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes have an unusual bent. For example, banks have different workstations for tellers than admin staff.  Other have engineering workstations that are  different salespeople. Role definition becomes a pretty important aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could be requested, it went in the catalog. Today some customers have 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

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Are You at Oracle OpenWorld or Interop this Week?

The Intelligent Automation / Unified Management team is going to be at Interop in New York and Oracle OpenWorld in San Francisco. We’re looking forward to speaking with you!

Here’s a run-through of both events so you know where to find us:

Oracle OpenWorld, San Francisco

Did you know that Oracle NoSQL Big Data Solutions are Offered on Cisco UCS?  Join us at the Cisco booth theater to learn more about “How Cisco Tidal Enterprise Scheduler Lowers TCO for Oracle Big Data by Automating NoSQL Workloads on Cisco UCS”.

Attend one of the three sessions this week in the Cisco booth (1221):
Monday at 3:30 PST
Tuesday at 11:30 PST
Wednesday at noon PST

We’ll be showing an exciting demo of the real-time big data analytics for the social media at the event. This demo is powered by the Tidal Enterprise Scheduler.

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New Nexus 1000V Free-mium Pricing Model

[See Also: Follow-Up Q&A on Freemium Pricing Model]

[Update 11/26/12: the free Nexus 1000V virtual switch is available for download from here.]

Following on the heels of the announcement of our Nexus 1000V 2.1 release last month, Cisco is today announcing a new pricing and packaging strategy for its flagship virtual switch portfolio. Starting with that new 2.1 release, which is now in beta, we will have two editions of the Nexus 1000V, an Essential Edition and an Advanced Edition. The Nexus 1000V Essential Edition will be available for free, plus a nominal annual support fee, in a move that we believe will encourage customers and our partners to proliferate what has already become the most popular virtual switch in the industry with over 6,000 customers to date.

The Nexus 1000V Essential Edition provides all the rich Layer-2 networking features to connect virtual applications to the network and integrate into VMware environments, including: VXLAN capability, Cisco vPath service insertion, integration with vCloud Director, and a plug-in for management and monitoring in VMware’s vCenter Server. This free version will enable rapid, low-risk adoption of Cisco’s virtual network technology environments.

The Advanced Edition, priced at $695 per CPU, the same price as the current 1.5 release, includes:

  • The Cisco Virtual Security Gateway (VSG) for Nexus 1000V, a virtual firewall with visibility to virtual machine attributes for building sophisticated compliance policies, and logical trust zones between applications (VSG was previously sold as a separate product).
  • Support for advanced capabilities, such as DHCP snooping, IP Source Guard, Dynamic ARP inspection and Cisco TrustSec Security Group Access (SGA).

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Cisco Unified Data Center IQ Contest – Time to Participate !

..AND WIN !!

Think you know Cisco’s Unified Data Center? Like to friendly  compete with others ?  Well , well ! It’s about time to prove it!   There are at least two ways to do that: the serious and the fun.

The Serious Way: You deploy an Unified Data Center at Work – Can it be risky? – Not really ..but check out this video anyway:

Disclosure : The numbers displayed in this video are extracted from a real case study

The Fun Way:  Participate to the Unified IQ Contest!

 

Starting on October 1st, we give you the opportunity  to test your knowledge .
A fun and easy way to play and compete  with an immediate reward.  During 6 weeks , we will propose every week a set of questions with multiple choices  created by our genius and facetious bloggers.  We will cover topics such as Unified Computing Systems, Unified Fabric, Unified Management, Desktop Virtualization, Cloud,  Open Network Environment. You got the picture! The whole Cisco  Unified Data Center portfolio !

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VSPEX on the Fast Track…Microsoft Fast Track

Did you catch the announcement from EMC? 

EMC announced the new EMC VSPEX Private Cloud for Microsoft Windows Server 2012.  You can read the Press Release here

Cisco and EMC believe there are three distinct paths…or choices…on the journey to the cloud.  Build-your-own using best of breed products, a truly converged infrastructure product in Vblock from VCE, or VSPEX…a flexible reference architecture approach.  A picture says it all…see below.

 

VSPEX offers an unprecedented choice of industry-leading virtualization, server, network, storage, and data protection.  Accelerate your journey to the cloud with the EMC VSPEX proven infrastructure.

What was announced?  Microsoft Fast Track for VSPEX

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