Just imagine. It’s HR benefits enrollment season. And you’ve left your annual selections to the last possible minute. And it’s the last day of the enrollment period. You find yourself feverishly dialing the support line, hoping that by some stroke of luck there’s still an HR analyst around to help you wade through an employee guide (that you were supposed to have read two weeks ago but didn’t). And when that happens, you might find yourself being thankful that it’s one of the functions your company has outsourced to a 24x7x365 call center that’s waiting for procrastinators just like you (and me).
IT, Operations, Human Resources, Finance, Legal… these critical business functions are increasingly finding themselves in the cross-hairs of Business Process Outsourcing or, BPO. As organizations evolve, seeking to find greater competitive advantage, faster time to market, increased business process resiliency, and reduced costs, BPO is rapidly growing as a preferred means to address these fundamental challenges. This new landscape is creating an increasingly de-centralized operating model for corporations as they leverage talent pools across a global footprint, and embracing a “follow the sun” approach to delivering efficient 24x7x365 services to their clientele, or tapping into distributed resources that can reduce operating costs.
But somewhere along the road from business imperative to implementation success, IT has a role to play – as organizations realize that they need to wrestle with challenging high-latency WAN connections, the concern around providing a 3rd party access to their corporate applications and data, and how to provide enterprise grade collaboration across a global footprint, that still feels “local” and uncompromised. These are all attributes of the unified workspace that delivers on the needs and IT challenges associated with BPO.
If your organization’s on the road to BPO, and more specifically contemplating desktop virtualization as an enabling solution for it, let me invite you to a great webcast we’ve got planned – “Business Process Outsourcing: New Frontiers for Desktop Virtualization”, happening Sept. 27th. We’ll be joined by VMware’s Courtney Burry, and Justin Venezia, providing valuable perspectives from actual customer implementations of desktop virtualization in support of BPO environments. Check it out. Click here to register, then come back and let me know what you thought!