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One in five Americans have hearing loss in at least one ear, and statistics suggest almost two thirds of these Americans are in the workforce. Trouble with hearing on the phone in the workplace can be stressful, and most audiologists recommend hearing loss solutions to their patients.

Similar to captioning on a television, ClearCaptions has developed a secure Cisco-certified captioning technology that makes Cisco Unified IP Phones an incredibly powerful tool for people with hearing loss. With ClearCaptions for Cisco,  employees simply press one button to hear and read their calls. Plus, it’s discreet: Only the employee knows when they are using captions.

Employers can make a profound improvement in employee productivity by providing reasonable accommodations that address this concern in the workplace. “My phone is central to my job,” says South Eastern Washington Service Center of the Deaf and Hard of Hearing Board President Melissa Ruth.

“Whether I’m on a conference call or talking one-on-one with management, my hearing loss can put me at a disadvantage. I used to miss names, numbers and have to ask people to repeat themselves, but ClearCaptions for Cisco allows me to see what I’m hearing on my phone, making me much more confident in the workplace — it’s been a very important accommodation for me.”

To learn more about Ruth and her experience with ClearCaptions for Cisco and workplace accommodation, watch this video:

Interoperability Verification Testing (IVT) certification provides assurance for organizations that ClearCaptions for Cisco has been thoroughly tested and verified to work with Cisco equipment, which can reduce integration costs, accelerate deployments and minimize the risk of failure.

Learn more about the Cisco Accessibility Initiative.

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2 Comments.


  1. Aakash Agarwal

    Cisco is always best

       0 likes

  2. Eddie Bishop

    Nice video! Well done.

       0 likes

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