As a follow up to a recent post, “Lessons about cloud from Enterprise Connect,” which discusses the merits of moving to cloud-based collaboration solutions, I wanted to dig a little deeper into which collaboration applications should be a priority for your move from premise-based to cloud-based solutions.
While we at Cisco certainly realize that cloud-based collaboration solutions are not a “one size fits all” deployment, we’ve outlined our suggested priorities as you work to migrate your collaboration technology to the cloud.
In order to maximize the return on your collaboration investment I’d first suggest going with a robust instant messaging (IM) and presence solution in order to collaborate more effectively with colleagues, partners, and customers. Cisco’s answer is Cisco Jabber a unified communications platform that in addition to IM and presence includes voice, video, desktop sharing and conferencing. With Jabber available from a wealth of mobile and fixed endpoints (from iPhone to Android, to the iPad and to both Windows and Mac) having this application migrated to your organization’s cloud allows you to work from any workspace, on any device, giving you the opportunity to communicate from truly anywhere.
Next, I’d suggest incorporating a web / video conferencing solution in order to stay engaged with colleagues, customers and partners from afar in the current mobile workplace ecosystem, which is not showing signs of slowing down. Cisco WebEx® Conferencing increases productivity and accelerates results with the ability to meet anytime, anywhere, in a compelling and cost-effective package.
Finally, in order to ramp up customer care efforts, it is key to offer a complete contact center solution that will help you engage proactively with customers and provide intelligent call routing and treatment. Cisco is the only company to offer a complete suite of voice and contact center solutions via the cloud with Cisco Hosted Collaboration Solution for Contact Center. Cisco HCS for Contact Center quickly and cost-effectively delivers contact-center solutions to end users, allowing you to subscribe to the application you need as a service in the cloud.
By prioritizing these hosted applications, your company will be set up for successful interactions with customers and partners alike, while staying as productive and cost-efficient as possible.