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Taking All the Right Steps for Customers

Cisco Receives Recognition from Top Analyst Firms

As we start a new fiscal year, I’ve been reflecting on the year we’ve just completed – particularly as it relates to video collaboration.  We delivered innovation across our portfolio that enables customers to enjoy a seamless video experience from the browser to the boardroom. And the latest set of analyst reports validates this.

My greatest satisfaction, of course, comes from our customers.  But when industry watchers also take notice, it has a really nice ring. In each of the latest video reports from these top analyst firms, Cisco is recognized and evaluated:

I believe this recognition is testament to our no-compromise strategy: Make video collaboration simple and delightful to use, while being affordable enough that organizations of all sizes and employees at every level can access it.

We’ve virtualized our infrastructure so that it’s now more affordable and easier to scale.  We’ve created a “one meeting, one experience” with our new Collaboration Meetings Rooms offering.  And we have given our customers flexibility and choice by offering on-premise, hybrid and cloud-based deployment models.

We’ve done a lot over the past year to earn this recognition. And I want to thank you, our customers and partners, for sharing our vision and believing in the transformative power of video collaboration.

You can get a glimpse of our strategy in this video message that I recorded with Chairman and CEO John Chambers. Take a look and let me know what you think. Does our experience-led approach shine through for you?

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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8 Comments.


  1. Nowadays it’s all about customer service. Driving customer retention and offering the best loyalty programs to fine tune your collaboration on projects.

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  2. Congratulations for the quality of your post. Totally agree, nowadays all is about customer service.

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    • Rowan Trollope

      Thanks Katia – appreciate the compliment. Customer service is critical!

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  3. Well, here it is. It’s not easy to deal with customers/clients. However, without them there is no business. Most of my time is spent making deals for mega-selling musicians, producers, artists, actors, dancers, writers, filmmakers, television production companies, video game companies and major events. I know, customer service works.

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  4. August 27, 2014 at 10:06 pm

    What is the current global market share of WebEx, either for its SaaS offering or for its on-prem offering? Does Gartner, IDC, Forrester breakdown the market share like that: SaaS vs On-Prem? I’d be curious to see what the numbers look like for 2014 and what kind of market share WebEx competitors like GoToMeeting, MSFT Lync, and Adobe Connect have.

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    • Rowan Trollope

      Thanks David. While I can’t share specific numbers, I can tell you that we’re larger than all the other’s combined.

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  5. Brilliant. Hope it will hit south Africa soon.

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