Last month, while at VoiceCon Orlando, one of the premier collaboration conferences, I saw the most amazing demo showing how companies can more effectively reach their customers that are on sites like Twitter and Facebook. While over in Cisco’s Building 30 and with my trusty Flip minoHD camcorder in hand, I filmed our customer collaboration guru Tod Famous as he walked me through how this new technology can help financial services’ companies’ employees better reach their clients.
View the video and let me know what you think.
Tod is a Product Manager focused on customer collaboration solutions. He manages the enterprise contact center product management team within the customer contact business unit.