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Service Providers Continue to See Value of Hosted Unified Communications and Collaboration Services

- January 24, 2012 - 0 Comments

If there was ever a doubt that our service provider customers did not see the market opportunity to leverage the cloud and deliver enterprise collaboration services to their business customers, that uncertainty continues to decline.

Today, AT&T announced the availability of its Unified Communications Service, a new way for its business subscribers to offer a complete collaboration suite of features to employees in a secure and cost effective way. At the heart of AT&T’s enterprise collaboration solution is Cisco’s own Hosted Collaboration Solution, the foundation that many other providers such as Verizon and Orange have turned to, in helping them offer the best customized collaboration solution to their enterprise customers. Cisco Hosted Collaboration Solution gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers.

At Cisco, we are in a unique position to see that the demand for a robust enterprise communication platform is in no way slowing down. Wainhouse Research, a 3rd party analyst firm, is forecasting that the five-year compound annual growth rate for the hosted and managed UC market worldwide will be 30.7 percent. Much of that growth continues to be fueled by the way enterprises are adjusting to the way their employees work in the anytime, anywhere manner that workers are accustomed to. We like to take it a step further by building our solutions so that workers can collaborate across any device – be it a smartphone, tablet, ultrabook or work line – seamlessly without the loss of voice or video quality.

With this latest deployment, we continue to receive validation that we have the pulse on the enterprise collaboration industry, keeping our collective focus and savvy fixed on our most important critic: the end user.

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