In business it’s not easy to get everyone to agree, but one thing we all know is this: whatever helps us finish work faster and do it better is a good thing. One kind of collaboration technology promises to deliver just that – enterprise social software – but not all platforms are created equally.
New products are popping up that add a layer of “social” capabilities to existing software – enabling comments, reviews or ranking in software applications, services and mashups, for example. But is this really social collaboration?
In the video below, I share my perspective on what businesses require in enterprise social software, and what will drive full adoption for it among people at work.
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Tags: Cisco, collaboration, enterprise social software, quad, social collaboration
Are you responsible for IT or voice services in a mid size company? Do you have 300 or fewer employees? Is your existing voice collaboration solution nearing its end of life, or no longer supported by the original manufacturer? Have you considered a solution from Cisco Systems? Yes Cisco! We are is proud to announce a new foundational voice solution specifically built for companies like yours, the Cisco Unified Communications Manager Business Edition 3000 (Unified CMBE 3000).
Cisco entered the IP communications in the late 1990’s and soon became a market leader. Cisco’s unified communications and voice products historically have been designed for a large majority of the market’s segments. Cisco’s Unified Communications 300 and 500 series products were designed for businesses with under one hundred users. The more capable Unified CM Business Edition 5000 and 6000 have more advanced features for organizations with 100-1000 users. Comparatively, the Cisco Unified Communications Manager scales up to 30,000 users per cluster.
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Tags: Cisco, IT, midmarket, smb, unified communications, Voice
As someone who helps manage the collaboration customer success program here at Cisco, I hear about all sorts of interesting ways companies both big and small are using technology to grow their business. When I come across an example that stands out, I like to tell people about it.
Issues Central is a specialty software firm based in Toronto, Canada that develops financial compliance and International Financial Reporting Standards (IFRS) Transition software. One of their well-known brands is IFRS PARTNER. Using Cisco WebEx technology with high-quality video, this 25-person company is selling their software around the world in North America, Asia, Africa, and Europe. Just that fact alone is interesting to me, but what makes their story even more compelling is how they’re using web conferencing tools in different ways, depending on the culture they’re selling into.
Issues Central is able to close roughly two-thirds of their North American deals online without a single in-person meeting.
As Charley Best, Issues Central’s vice president, touches on in the clip above, when the sales and marketing team is engaging with customers in Canada or the United States, WebEx serves as a closing tool to compel the prospect to ask for a proposal. As a result, Best estimates he closes roughly two-thirds of his North American deals online without a single in-person meeting.
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Tags: Cisco, Cisco WebEx, collaboration, conferencing, sales, video
Good business people are always looking for smart ways to enhance their business while getting back valuable time for their personal life.
People Development Team (PDT) in the United Kingdom has found an answer. It is using WebEx to transform how it delivers global development training ranging from management development to leadership, culture change and Unconscious Bias Inclusion training.
With rising fuel costs, travel costs are skyrocketing.
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Tags: Case Study, Training Center, UK, United Kingdom, WebEX
Today, we are featuring a guest post from Daniel W. Rasmus, the author of Listening to the Future. Rasmus is a strategist and industry analyst who helps clients put their future in context.
He uses scenarios to analyze trends in society, technology, economics, the environment, and politics in order to discover implications used to develop and refine products, services and experiences.
Most plans are one dimensional. They use the best thinking from experts to create a narrow range of possible variances to a set of underlying assumptions. You might get lucky and see those assumptions manifest themselves, or you might be incredibly wrong. If the future doesn’t fit your assumptions, you will find your organization, at best, scrambling to react, at worst, selling off its assets to the highest bidder.
If watching trends is your answer, be cautious. Watching trends can be a ticket to following a trend over a cliff. With all of the uncertainty in the world, we need to not just understand trends, but the context that will reinforce a trend and see it realized, or derail a trend into irrelevancy. There is no good way to forecast the future, but there is a good way to anticipate the forces that will be in play in the future, and understand their implications so you create a resilient organization ready for not just one future, but for any future.
This June at Enterprise 2.0, I’ll be assisting in the facilitation of a workshop on Organization Next. Given the title of the conference, some might call it Organization 2.0, but I’m not keen on version numbers for ideas. I am interested, however, in helping people understand how to think about the future in a more robust way.
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Tags: Enterprise 2.0, enterprise social software, quad