The countdown continues – only a few more days until InfoComm begins in Orlando, Florida! We asked Cisco TelePresence VP/ GM Thomas Wyatt to take a few minutes and talk about a topic on every video customer’s mind: interoperability.
In the video below, Thomas describes the customer feedback he’s been hearing, including their biggest pain points when it comes to deploying and using video solutions, as well as his vision for interoperability in the future. Where do we see interoperability in the next 2-3 years?
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Tags: Cisco, collaboration, interoperability, TelePresence, video
Eastport South Manor (ESM) Central School District, located in Manorville, New York, was looking for a new way to reach and engage their students despite a tight district budget.
With Cisco’s video solutions, ESM was able to expand the boundaries of the traditional classroom and create a digital learning environment for their students. Video provided access to outside experts and increased video collaboration across the district.
Teachers were also encouraged to incorporate digital media into their lesson plans to increase student engagement across different subjects. For example, the Art Department recently produced videos showcasing artwork that was created by students.
Cisco and ESM will partner together on a webcast on Tuesday, June 14th to highlight why ESM adopted a video strategy, and the benefits they have seen from Cisco’s Digital Media Suite. Dan Espina, Director of Information Services and Technology at ESM, will join the webcast to discuss how video has changed teaching practices and day-to-day activities at the district, and what’s next at ESM.
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Tags: digital learning, show and share, video
Guest post by Carl Wiese, VP of Cisco’s Global Collaboration Sales. Carl is responsible for leading Cisco’s worldwide collaboration business, overseeing a global team of 1800 product sales specialists who sell Cisco’s unified communications, telepresence, contact center and web conferencing solutions.
I spend a lot of time talking with customers representing many industries across the globe. Like most industries, financial institutions are looking for new ways to retain and grow their customer base while continuing to provide exceptional customer experiences.
One solution that many are implementing is the use of video to create access to remote experts in a personalized way.
Cisco's Remote Expert solution
With the expanding role of the network, pervasive video allows customers to access all the financial expertise they need at one time, in one place via the channel of their choice. Now consumers are no longer reliant on in-branch resources and schedules they can choose to connect by video and instantly access a pool of experts regardless of location. It’s a win-win for both the customer and the financial institution.
One example of Cisco Remote Expert application in a client retail environment is the Citizens Financial Group Video Banking solution. This pilot, announced today, helped Citizens transform their mortgage and wealth management customer experience by enabling real-time access to experts, information, advice and solutions to both Citizens and Charter One customers. Read More »
Tags: banking, Cisco, collaboration, TelePresence, virtual expert
Today, we’re featuring a guest post from Mark Gervase a manager in Cisco’s collaboration organization. Mark manages marketing programs for mobile collaboration applications and unified messaging solutions. He has been at Cisco since 2004.
We always take great pride every time we release a mobile app for Cisco WebEx meetings. First it was for the Apple iPhone in early 2009, then we released mobile WebEx apps for iPad, BlackBerry smartphones, and Android mobile devices.
Today we are extremely pleased to announce that our WebEx mobile app has now been downloaded over ONE MILLION times from app stores and from www.webex.com. Thanks a million!
That’s over one million people enjoying the benefits of WebEx meetings anywhere, anytime. We are so happy to see over one million people staying connected to important meetings, wherever they are.
By making the mobile WebEx meetings experience consistent, comprehensive, and intuitive across a variety of mobile devices, we have been able to deliver our vision of an optimal mobile meetings experience to over one million mobile devices. Read More »
In 2006, Andrew McAfee’s article on Enterprise 2.0, along with subsequent works, helped organizations think about how people use social software to more effectively share information and connect with one another. With an initial focus on tools (e.g., blogs, wikis), organizations undertaking “E2.0” initiatives began a long journey to improve the way employees build communities and collaborate on business activities. In parallel, early success stories highlighted the need for organizations to address cultural dynamics that often hinder these transformative efforts. While business objectives driving E2.0 projects were often “soft” (lacking measurable ROI), the intent generally could be aligned to overall needs to improve productivity, growth, and innovation. Today, the challenges of culture and metrics remain persistent issues for the industry, but there have also been two significant technology-oriented transitions that are worth noting as we look ahead to the upcoming Enterprise 2.0 conference in Boston this June:
- A shift from tools to platform
- An expansion from platforms to ecosystems
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