“What are we going to do? How are we going to keep in touch?” asked Laurie Leiker, the Director of Training and Development at Transcend Services.
Transcend is a leading provider of clinical documentation solutions for healthcare organizations. Located in Atlanta, GA, Transcend Services is a public company serving more than 250 hospitals and health systems, with a workforce of 1,950+ domestic medical language specialists (MLSs).
Interestingly, more than 75% of the employees at Transcend Services work offsite with 100% of the training department team working remotely. They use WebEx Training Center to keep in touch so despite their geographic distance, they are still close.
Life Happens, Creativity Ensues
Working remotely this is still a tight team. “We work together but we also care about each other outside of work,” Laurie explains.
When a maternity leave started before it was expected, the team got worried. Read More »
Tags: balance, high quality video, life, personal, remote worker, telecommute, WebEX
As a young executive working for the German media company Bertelsmann, I was part of a team that was asked to make some substantial organizational and technical changes in our New York City office. In mid-December we brought all the employees together for a big holiday party and end-of-the-project celebration. I was attending the party with a manager who had just come over from our German headquarters. Although we had a wonderful band and a large dance floor, no one was dancing.
The party was not going well.
Suddenly my German colleague stood up, reached out his hand to me and said firmly “Debra, dance with me!” I was a bit self-conscious (being the sole couple dancing) but soon people got up and joined us and the party took off. As the song ended my colleague and dance partner gave me some advice I have never forgotten.
He said, “Debra, when you lead, you must lead in all things!”
Read More »
Tags: Cisco, collaboration, WebEX
Yesterday at Cisco’s Partner Summit in New Orleans, Cisco announced a new unified communications solution for mid-size customers: the Cisco Unified Communications Manager Business Edition 3000. The CMBE3000 is uniquely designed to meet the needs of these growing mid-size customers without sacrificing functionality or mobility.
To find out more, listen to Roberto De La Mora, Senior Director of Worldwide Collaboration Solutions Marketing at Cisco, as he describes the CMBE 3000 and what it means for customers and partners.
Read More »
Tags: Cisco, collaboration, unified communications, Voice
Walking the floor of Enterprise Connect (formerly VoiceCon) today, one is immediately struck by the variety of tablets hitting the marketplace. IT managers have a plethora of devices to choose from and it’s clear the tablet can become more than just another endpoint – it can become a tool for dramatically improving mobile productivity and employee engagement.
Based on what customers are telling us, here are a variety of points we feel are critical to consider as IT managers look to deploy tablets across the enterprise:
1. Security, Security, Security: When deploying enterprise wide tablets, IT managers should consider how the device will provide business-grade security – including media encryption, device authentication, network security on both wired and wireless networks, and VPN connectivity.
2. Extension of Collaboration Architecture: Users should be able to easily and seamlessly take advantage of a variety of existing collaboration capabilities such as business-grade voice communications, conferencing in all forms, Instant Messaging (IM), presence, email, and virtual teaming from a single mobile device.
Choosing a tablet that fits enterprise needs
3. Enterprise Administration & Management: IT administrators are keen on simplifying the administration and management of tablets by retaining a common dialing plan, ensuring interoperability with other user devices, and bulk provisioning for scalable deployments. IT managers should also have the choice, by user, to grant (or deny) permissions to download applications from various marketplaces based on existing security and provisioning policies.
4. Interoperable Video Communications: Our enterprise customers require a tablet solution that not only natively supports mobile video using a common dialing plan, but is also interoperable with existing multi-vendor video solutions and video standards such as H.264.
5. Powerful Computing Capability: For business use, our customers think a tablet should have processing power that enables the consumption and sharing of data as well as the creation and editing of content – to deliver a full desktop experience.
6. It’s In the Cloud: Desktop virtualization lets you flexibly and securely host software applications in the data center and use the network to deliver those applications as a service anytime and anywhere. Our customers are saying this virtualized environment should extend seamlessly to the device.
7. Commitment to Open Source: Enterprise tablets that use open platforms, such as the Android OS, can tap into an expanding Android developer community for building business-class productivity applications and even allow customers to develop their own custom applications.
What would you add to this list and how do the needs of your enterprise compare? I look forward to seeing your suggestions in the comments below.
For more information about tablet choices and Cisco’s Cius, please visit here.
Tags: Cisco, Cius, collaboration, tablet
It seems like every five years a major shift takes place and is debated at the collaboration industry’s premier conference: VoiceCon. Now called Enterprise Connect, this year’s conference got underway yesterday in Orlando, FL.
In 2001, the great debate was around the convergence of voice and data, as industry leaders took sides over whether the IP-PBX ready was ready for prime time.
In 2006, the buzz was around the topic of Unified Communications, where a single platform emerged to deliver voice, messaging, and basic video.
This year, I predict a great debate over the question, “What does collaboration look like in what Ray Ozzie termed ‘the post-PC world?’”
Read More »
Tags: Cisco, collaboration, enterprise connect, unified communications