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Can Your Customers Name Your Brand in Three Notes?

Drummer Bernard Purdie has played on over four thousand recordings in his fifty-year career. The self-proclaimed “Hitmaker”, he has recorded with Steely Dan, B.B. King, Hall and Oates, Miles Davis, and Louis Armstrong among many others. Included in his many contributions to music is his famous half-time “Purdie Shuffle”. You’ll hear it featured in such songs as Led Zeppelin’s “Fool in the Rain” and Toto’s “Rosanna”.

Check out Purdie explaining how he created his unique shuffle:

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Improving Customer Loyalty with Data & Analytics

You don’t win customer loyalty solely by the “wow!” factor. You win simply by delivering on customer promises and resolving everyday issues.

According to research from CEB’s book, The Effortless Experience: Conquering the New Battleground for Customer Loyalty, two major factors affect customer loyalty during an interaction:

  • The first is how much effort is required from the customer to resolve an issue.
  • The second is the skills and efficiency of the customer-service agent.

To positively affect customer loyalty, you need to influence these factors during the interaction, not after it.

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We’re Ready for Orlando (And I Don’t Mean Disney)!

Did you know…

  • There are so many attractions in Orlando that it would take the average traveler 67 full days to experience every one of them?
  • If you ate breakfast, lunch, and dinner at a different Orlando restaurant every meal, it would take you five years to eat at all 5,300+ of them?

We’ve packed our bags and we’re heading to Orlando next week. It’s not for the attractions or lunch buffets. It is for another exciting year at InfoComm. This year promises to be our best showcase yet and we hope you’ll stop by and visit us.

Experience delightful, user-first collaboration with Cisco Collaboration technology from Red Dot-awarded video systems to powerful integrator video components and flexible infrastructure models that make deployment easier, faster, and more affordable. We’ll showcase a full complement of video and unified communications solutions to show you how collaboration can be nearly effortless for companies of all sizes.

This year’s highlights include: Read More »

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Collaboration Notes from Cisco Live: Wednesday Wrap-Up

You know it’s a star-studded day when the morning starts with Rebecca Jacoby, the afternoon features Rowan Trollope and Jonathan Rosenberg, and the night ends with Steven Tyler and Joe Perry wearing this year’s freshly minted Cisco Live hat. Yes, Wednesday was a busy day.

If you somehow missed it, the word of the week is exponential. It’s a strong message in every major session I’ve attended — and for good reason. Thinking, development, change — we all know the basics of moving forward, but it’s adding exponential in front that will make the difference in your ability to disrupt yourselves, your markets, and your competitors. The exponential component is really what’s required to advance and succeed in the digital age. It’s simple math, really.

Read on for: Rowan Trollope and Jonathan Rosenberg, Industry Keynote, Intercloud, Innovation Session, Customer Appreciation Event, Customer Connection Program, Keep Up-to-Date Beyond Cisco Live  Read More »

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Collaboration Notes from Cisco Live: Tuesday Wrap-Up

Today was another busy day in a city by a bay. With the Cisco Live gears fully engaged, there were more sessions, more classes, and more of everything going on. Our product teams did presentations and trainings throughout the day. And the Collaboration booth was hopping, even without the lure of tradeshow-trick-or-treat swag. We had a constant stream of people checking out the latest collaboration goods and digging into details with product managers. I kept expecting a lull in activity. It never happened.

Read on for: Handisco, Peter Diamandis Keynote, Cisco Champions, Today’s Video, Auto-Reply for the Digital Age,  and What’s Up for Wednesday Read More »

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