Almost every customer that I speak to is looking at the opportunity that new mobile devices – smart phones and tablets – bring to increase collaboration and drive new business capabilities. And consistently, customers are asking these five questions:
- How closely will the UC capabilities on my mobile device not just meet, but exceed the experience on my desktop?
- Will users be able to make and receive calls on their mobile devices anywhere in the world as if they were using their desk phone?
- Is video to the mobile device available at all, and if so is it really “business-ready” or is it more of a poor imitation of the TelePresence experience?
- Are Wi-Fi access points evolving to better handle the increased traffic and usage patterns that come from adding mobile devices on the network?
- If I choose a cloud provider for UC-as-a-Service, will that in any way limit my ability to deliver UC capabilities to a mobile device?
For Cisco, these questions are easy to answer because mobility and user experience are not an afterthought. Our collaboration development philosophy is people-centric – that is driven by the user experience. And in the post PC era where tablets and mobile phones are primary work devices for many during each day, that experience must not just be equivalent to the desktop – but maximize the unique opportunity that these new form factors provide. This is a fundamental change in the user experience model and Cisco is maximizing the potential of this new class of mobile devices.
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Tags: Cisco, collaboration, jabber, lync, Microsoft, mobile, unified communications
Many businesses need to spend any excess budget on business items as the calendar year comes to a close. The Small Business Administration (SBA) is actually holding an online webinar to help businesses determine which choices to make before the end of the month.
Business owners face decisions in the next two weeks that could impact their 2011 income tax bill and their choices may depend on their outlook for the year ahead.
In the final weeks of the year, business owners frequently move to lower their tax burden by taking on debt — buying equipment, vehicles or office supplies — and delaying income until the next tax year. This year, those decisions may be a little more complicated depending on how much of an economic recovery the business owner expects in 2012, said Randy Wright, tax partner with Markham Norton Mosteller Wright & Co. in Fort Myers. Read more>>
Even though the SBA is using our competitor for their online meeting, they make the point: online meetings are a valuable business tool especially if you are looking to do business in new ways in 2012.
A Year of Value, a Great Low Price
We offer a WebEx package that lets you invite up to seven people plus host called WebEx 8. This lower-priced package, just $19.99/month is fully-featured and includes our video features and WebEx mobile – which lets anyone host and join a meeting while on the go using their mobile phone or tablet.
But here’s the big savings you can grab for next year by acting now: Read More »
Tags: business, planning, savings, WebEX, WebEx 8
I’m pleased to announce that customer collaboration solutions are becoming available in the cloud with the Cisco Hosted Collaboration Solution for Contact Center (HCS) in early 2012. These solutions are optimized for companies with 500-1,000 agents, with emphasis on scalability, simplicity, flexibility, and speed.
Scalability allows the technology to be deployed to a wide range of customers. Thus, powerful customer collaboration solutions can scale based on the specific size and makeup of the customer. Gone are the days of one-size-fits-all contact center solutions; now if you’re a small to medium-sized business you can cater to your customers’ needs and concerns with the same tools as a large one, and at vastly accelerated speed.
Midsize businesses often do not have the resources to deal with complex IT systems, which is why simplicity is paramount. With the simplified management of a cloud-based contact center solution, SMB’s IT departments can focus their time on more urgent matters.
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Tags: cloud collaboration, contact center, customer service, hosted contact center, smb
Most of us cannot imagine our lives without our smartphones. When it comes to business, it’s no secret that most employees consider their smartphone their alternative to access work resources when away from their laptop or desktop. With this in mind, Cisco extends a number of additional services through HCS including one of the more popular collaboration features, enterprise dial, through something we’ve just added to our HCS portfolio called IP Multimedia Subsystem (IMS) integration.
Through this network integration of fixed to mobile, service providers offering our HCS portfolio can leverage their own infrastructure to differentiate and drive fixed mobile convergence and thus extend enterprise dial to its customers’ end users.
So what does this all mean?
Mobile Service Providers will now be enabled to deliver business call features onto all mobile devices, without being dependent upon the device being ‘smart’ or ‘client enabled’. These features include, single number reach, seamless call transfer and mid call transfer.
Another valuable benefit from IMS integration is that it facilitates access of multimedia and voice applications from wireless and wireline terminals. For example, this means if you are a smartphone and traditional mobile phone user away on business in China, and someone rings your desk-line, the call will now transcend through the network seamlessly and reach your mobile. Read More »
Tags: Cisco HCS, cloud, cloud collaboration, Cloud Computing, HCS, mobile
Eric Schoch leads the Cisco Hosted Collaboration Solution product teams. Eric highlights the newly announced unified communications enhancements to Cisco Hosted Collaboration Solution (HCS).
Before and after our Cisco Hosted Collaboration (HCS) announcement, we are conducting a series of interviews with
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Tags: Cisco, cloud, Cloud Computing, collaboration, deployment model, hosted unified communications, on-premise, user experience