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End of Year Planning: A Small Investment Today Will Help Your Business in 2012

Many businesses need to spend any excess budget on business items as the calendar year comes to a close. The Small Business Administration (SBA) is actually holding an online webinar to help businesses determine which choices to make before the end of the month.

Business owners face decisions in the next two weeks that could impact their 2011 income tax bill and their choices may depend on their outlook for the year ahead.

In the final weeks of the year, business owners frequently move to lower their tax burden by taking on debt — buying equipment, vehicles or office supplies — and delaying income until the next tax year. This year, those decisions may be a little more complicated depending on how much of an economic recovery the business owner expects in 2012, said Randy Wright, tax partner with Markham Norton Mosteller Wright & Co. in Fort Myers. Read more>>

Even though the SBA is using our competitor for their online meeting, they make the point: online meetings are a valuable business tool especially if you are looking to do business in new ways in 2012.

A Year of Value, a Great Low Price

We offer a WebEx package that lets you invite up to seven people plus host called WebEx 8. This lower-priced package, just $19.99/month is fully-featured and includes our video features and WebEx mobile – which lets anyone host and join a meeting while on the go using their mobile phone or tablet.

But here’s the big savings you can grab for next year by acting now: Read More »

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HCS: Now bringing flexible customer collaboration to an SMB near you

I’m pleased to announce that customer collaboration solutions are becoming available in the cloud with the Cisco Hosted Collaboration Solution for Contact Center (HCS) in early 2012. These solutions are optimized for companies with 500-1,000 agents, with emphasis on scalability, simplicity, flexibility, and speed.

Scalability allows the technology to be deployed to a wide range of customers. Thus, powerful customer collaboration solutions can scale based on the specific size and makeup of the customer. Gone are the days of one-size-fits-all contact center solutions; now if you’re a small to medium-sized business you can cater to your customers’ needs and concerns with the same tools as a large one, and at vastly accelerated speed.

Midsize businesses often do not have the resources to deal with complex IT systems, which is why simplicity is paramount. With the simplified management of a cloud-based contact center solution, SMB’s IT departments can focus their time on more urgent matters.

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Connect to your colleagues through the cloud, no matter where you are

Most of us cannot imagine our lives without our smartphones. When it comes to business, it’s no secret that most employees consider their smartphone their alternative to access work resources when away from their laptop or desktop. With this in mind, Cisco extends a number of additional services through HCS including one of the more popular collaboration features, enterprise dial, through something we’ve just added to our HCS portfolio called IP Multimedia Subsystem (IMS) integration.

Through this network integration of fixed to mobile, service providers offering our HCS portfolio can leverage their own infrastructure to differentiate and drive fixed mobile convergence and thus extend enterprise dial to its customers’ end users.

So what does this all mean?

Mobile Service Providers will now be enabled to deliver business call features onto all mobile devices, without being dependent upon the device being ‘smart’ or ‘client enabled’.  These features include, single number reach, seamless call transfer and mid call transfer.

Another valuable benefit from IMS integration is that it facilitates access of multimedia and voice applications from wireless and wireline terminals. For example, this means if you are a smartphone and traditional mobile phone user away on business in China, and someone rings your desk-line, the call will now transcend through the network seamlessly and reach your mobile. Read More »

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Cloud or On-Prem Cisco Unified Communications? Enjoy the Same User Experience

Eric Schoch leads the Cisco Hosted Collaboration Solution product teams.  Eric highlights the newly announced unified communications enhancements to Cisco Hosted Collaboration Solution (HCS).

Before and after our Cisco Hosted Collaboration (HCS) announcement, we are conducting a series of interviews with

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What is the Partner News for Cisco Hosted Collaboration Solution (HCS)?

Cisco Senior Manager of Collaboration Worldwide Channels, Gary Wolfson, shares the  partner  reception and momentum Cisco is seeing for Cisco Hosted Collaboration Solution (HCS) and the customer demand driving it.  Gary also shares opportunities and different Cisco programs for partners now and in future, and how customers can find a suitable partner.

Before and after our Cisco Hosted Collaboration (HCS) announcement, we Read More »

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