Both mid-sized and large enterprises know the value of employee collaboration to increase productivity and give the business a “leg up” on its competitors. As more businesses make sizeable investments into collaboration technology, it’s important for them to select products and services that not only meet their unique needs but also encompasses a comprehensive solution from the ground up that caters specifically to increasingly mobile employees.
Today, Sprint announced the availability of Sprint Complete Collaboration, a bundled service that gives customers a full UC solution that can be quickly and easily deployed over an all IP network. This Sprint solution is based on Cisco’s Hosted Collaboration Solution which gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers.
What does this mean for the end users who are increasingly on the go? It means being able to access collaboration applications from any device (smart phone, laptop, tablet – you name it) anywhere at any time. It’s instant collaboration designed for today’s distributed enterprise; a feat that is best achieved when an organization opts to deploy a collaboration solution that – at its foundation – is keeping the bigger picture in mind: that these days, employee collaboration is no longer bound by “office walls.”
Sprint’s news validates the demand for a collaboration solution that allows service providers to leverage their own infrastructure to differentiate and drive fixed mobile convergence. We announced this new feature last December with new mobile features to HCS. As one of our first customers to announce availability of this feature, we are thrilled to see that the market is seeing the value of extending this feature to their subscribers. Read More »
Tags: Cisco, Cisco Jabber, cloud collaboration, Cloud Computing, collaboration, contact center, customer, customer collaboration, Hosted Collaboration Solution, hosted contacted center, hosted unified communications, jabber, Sprint, Sprint Complete Collaboration, unified communications
As we kick off this year’s Enterprise Connect conference, one subject I am discussing a lot with customers is interoperability. This topic is always evolving, but our customers’ need for interoperability has remained the same. So what are the customers telling us about their interoperability requirements and concerns within unified communications and collaboration, and what is Cisco’s approach to addressing those?
What customers want:
At its heart, interoperability is about enabling the free flow of communication across boundaries – whether those boundaries are geographical, across firewalls between businesses and their ecosystems or customers. Customers want to be able to share information quickly and easily across different systems from multiple vendors.
Customers also stress the need for protecting their investments in existing systems and extending their capabilities to new types of work scenarios. These systems include infrastructure (such as Active Directory or Exchange or Notes), voice and video systems (such as Cisco’s Unified Communications Manager and TelePresence and competitive products from other vendors), and desktop or enterprise productivity applications (such as Microsoft Office, IBM Lotus, SAP, Salesforce.com and others). They must work within heterogeneous environments and accommodate new solutions as they come to market.
But that two systems work together is not enough. They must come together as seamlessly as possible to ensure an uncompromised user experience
Finally, this all needs to happen across platforms and devices, particularly as we move toward a post-PC era of many different devices – from smartphones and tablets in the field to desktop computers and immersive room-based systems. These devices need to be blended into customers’ existing collaboration environments while providing a consistent and compelling user experience.
This is what customers want.
What the industry needs to do:
Read More »
Tags: Cisco, collaboration, instant messaging, interoperability, jabber, medianet, post-pc, Presence, TelePresence, UC, unified communications, video, Voice
During a recent Desktop Virtualization Webcast titled VDI with Unified Communications: What Architects Need to Know, one of the key takeaways was that Unified Communications (UC) and Virtual Desktop Infrastructure (VDI) teams need to work together and look at the larger user environment in which they are delivering the IT services. When the audience was asked how many of them were collaborating with their UC teams, 53% said they were currently engaging with their organization’s UC teams in their desktop virtualization projects.
Of course, this may be a biased sample, since the survey is of the webcast attendees, which mainly include IT professionals who are interested in the intersection of VDI and UC. However, I believe this is a sign of a growing trend in enterprise IT.
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Tags: UC, unified communications, vdi, virtual desktop, virtualization
It’s that time of year again. Spring in Orlando where the industry will gather for Enterprise Connect, and the Cisco team will be there in full force.
So get ready for a whole new set of statistics demonstrating the health of our industry and the pace of change in the post-PC era. For example:
- Between 2011 and 2016, mobile data traffic is expected to increase 1800%
- Video traffic is expected to make up 70% of that mobile data in 2016 and more than 90% of network traffic
- Cloud services, which are being accelerated by the adoption of tablets and smartphones, will drive a second wave of IT consumerization. Software as a service, which is already disrupting more than 25% of the enterprise application space, will go on to change the way we collaborate globally
(Sources: Cisco Visual Networking Index Feb 2012, “Which Software Markets Will SaaS Disrupt?” Forrester Research, January 2011)
At Enterprise Connect, we at Cisco want to hear how these changes are affecting your businesses today – and how you are planning for tomorrow. Video, cloud collaboration services, mobility, and customer collaboration are some of the themes we look forward to discussing.
I hope you will make time to see my colleague, OJ Winge, deliver the Cisco keynote on March 27th at 10am Eastern time (7am Pacific). You can also watch it live on nojitter.com.
Read More »
Tags: Cisco, cloud collaboration, collaboration, mobile, mobile collaboration, post-pc
In my last blog, I asked the question “Is Collaboration Worth It? Every day, customers tell us collaboration is critical to their ability to compete—something top of mind right now. Why does collaboration matter? From our research and interviews with business leaders, we attribute the growing importance of collaboration to three fundamental trends:
- Competition comes from anywhere and everywhere. The barriers to entry are lower than ever, and you cannot predict who will enter your market next. It might be a startup in India, China, Africa or Eastern Europe—or competition from another industry. How do you stay ahead when you don’t know which organizations you’ll compete with next month or next year? Read More »
Tags: carl, carl_wiese, carl_wiese_blog, cisco_unified_communications, collaboration, collaboration_architecture_blog, collaboration_imperative, collaboration_imperative_blog, Collaborative, contact_center, experience, IM, intercompany_collaboration_blog, mobile, mobility, ricci, ron_ricci, ron_ricci_blog, social, unified_communications, video, virtual, virtualization, wiese