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The Collaborative Buzz of Bees

Rooftop hives at CiscoSometimes we forget that collaboration isn’t just something people do at work. In fact, it’s not unique to people at all. And some of the best collaborators out there in the world just ain’t people.

Bees, for instance. They don’t have fancy hardware, software, networks, and mobile devices, yet they’re amazing collaborators. I take that back, they do have networks – just not the kind with Cisco routers and switches behind them.

People are studying bees to figure out how you and I can improve our collaboration. By its own definition, The Biomimicry Institute “promotes learning from and then emulating natural forms, processes, and ecosystems to create more sustainable and healthier human technologies and designs.” A pretty neat idea if you ask me. Read More »

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The UK Press Perspective on Customer Collaboration

As I’ve blogged recently, we are in the midst of a significant push in the UK contact center market.  Customers, partners, and key influencers have validated that we have the right strategy, vision, and ability to execute to make a real change in the market.  Coming out of my visit to the UK, are two articles published this week that do a great job of explaining how we are competing in the market.

First, Neil Davey in mycustomer.com, details a conversation that he and I had along with Andy Chew, one of our senior collaboration sales leaders in Europe.  The full article/interview is here: http://www.mycustomer.com/topic/social-crm/ciscos-plots-aggressive-customer-collaboration-expansion-uk/133446#

Additionally, Alex Blyth in the lead story of “Fifty Reasons to Love Call Centres” a special supplement in Saturday’s London Times, outlined a number of changes in the customer service market, including our perspective that self-service should be used appropriately, but is not a catch-all for all customer requests.  The supplement can be found Read More »

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Introduction to the Cisco Jabber Software Development Kit (SDK)

Cisco Director of Product Management, Fabrice Della Mea, explains what the Jabber Software Development Kit (SDK) is, examples of collaboration-enabled applications, types of users, and how to get started on the Cisco Developer Network.

Leading into our collaborative workspace announcement, we are conducting a series of interviews with members of our Read More »

Cisco Unveils New Ways to Collaborate in the Post-PC Era

At the Cisco Collaboration Summit 2011 in Miami today, Cisco unveiled new solutions to help people collaborate more effectively in the post-PC era. This era moves past the limitations of “PC centric” communication and instead evokes a “people centric” approach where people can collaborate anywhere, anytime and on any device or application. The advancements Cisco is introducing today –from Cisco WebEx to Cisco Jabber — can change how people meet utilizing expanded cloud-based services, and can give workers an easy way to collaborate directly from Web applications they use every day, driving new levels of business productivity and competitiveness.

I sat down with Murali Sitaram, Vice President and General Manager of the Cisco Collaboration Software Group, at Collaboration Summit to learn more about these new announcements and how they fit into Cisco strategy.

Visit the Cisco Collaboration Virtual Launch Experience for Read More »

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Trends in Web Conferencing

Cisco Vice President of WebEx Product Management, Raj Gossain, shares insight into industry trends in web conference and the next phase of web conferencing for Cisco.

Leading into our collaborative workspace announcement, we are conducting a series of interviews with members of our Read More »

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