Today, I’d like to showcase some additional Cisco Cius customers, sharing how they use the Cius in day-to-day business practices to streamline customer interactions, accelerate sales and enhance collaboration.
Palomar Pomerado Health
Healthcare leaders are always looking for ways to improve patient care and speed time to treatment. When a physician receives a call about a patient, their first step is to review the patient’s medical record. Palomar Pomerado Health built the MIAA (Medical Information, Anytime, Anywhere) app on the Cisco Cius so its physicians can easily look up medical records and access the patient care team directly from the tablet wherever they are (be it at home, at the hospital or on-the-go).
Physicians can also click-to-video with a nurse, other doctors or even the patient streamlining the need for everyone to be in the same location. In an industry like healthcare, security is an absolute must. With the Cius, Palomar Pomerado Health is able to cut through the complexities of accessing patient data stored in multiple locations and provide secure and quick access to other healthcare specialists. The business-class security embedded in the Cius ensures confidence that patient data is safe and sound – and allows Palomar to leave all worries at the door.
Today’s “office” is vastly different from what it was even 10 years ago.
Workers are no longer bound by their stationary desktops and LAN lines, but “offices” are literally set up anywhere with laptops, “smart” devices (tablets and smart phones) and Internet connections. Just as offices are easily set up anywhere, at any time, so should business collaboration solutions be as easily accessible.
Today, Orange Business Services launched their new Unified Communications “as a service” (UCaaS) model, or “Business Together as a Service.” This new portfolio of tools, which is based on Cisco Hosted Collaboration Solution (HCS), includes telephony, unified messaging, IM with presence and conferencing. One of the key benefits of this new cloud-based model is that it gives employees access to UC applications on the fly whether they’re looking to do a brainstorm from a coffeehouse or a last minute conference call while waiting for their flight.
This new deployment model will be delivered initially, with the release of Quad 2.5, in the United States and Canada through ACS (a Xerox company), in Europe through Logicalis UK, and in Australia through Alphawest (a wholly owned subsidiary of Optus). In addition, we announced a key partnership with systems integrator, Capgemini, through which customers will be able to leverage the experience and expertise needed to drive the successful deployment and adoption of social collaboration in the enterprise.
And finally, lots of updates and pre-built integrations in the upcoming release of Quad 2.5, which is targeted for availability in late August, that are designed to deliver enhanced end-user engagement and adoption of the platform. For more details on the news, tune into this video discussion with Phil Heyneker, Leon Baranovsky, and Lawrence Liu.
We had a chance to catch up with Murali Sitaram and Jim Grubb at this year’s Enterprise 2.0 conference in Boston. In this short interview, Murali and Jim share their impressions on the state of Enterprise 2.0, how it represents a unique opportunity for organizations to re-think the way they operate, and how Cisco is approaching the space with Cisco Quad.
Guest post from Hans Hwang, the Vice President of Collaboration within Cisco Advanced Services. He is responsible for driving services strategy for unified communications, emerging technologies, video, and social software.
Some of the greatest technology innovations, such as holographic displays and supersonic flights, have come and gone with barely a whimper. These innovations were unsuccessful not because they were lacking in brilliance, but because they failed to gain mass adoption.
On the other hand, communication and collaboration tools are great examples of technologies that have mass appeal and staying power.
Think about it. How many of us use some type of collaboration tool in our everyday lives? Whether it’s group texting with your friends to plan a surprise party, or video chatting with a relative to plan a visit — communication and collaboration tools have fundamentally changed the way people interact.
Collaboration technologies are unique in their potential to touch every aspect of a business.
We’re seeing a similar shift in the way companies are communicating and sharing information with employees, partners and customers. With advanced collaboration technologies, like videoconferencing and enterprise social software, companies are rethinking the way they have traditionally done business. For instance, employees are no longer tied to their desk or required to sit in a conference room to do their jobs.