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Video Banking – Instant Access to Expertise

Guest post by Carl Wiese, VP of Cisco’s Global Collaboration Sales. Carl is responsible for leading Cisco’s worldwide collaboration business, overseeing a global team of 1800 product sales specialists who sell Cisco’s unified communications, telepresence, contact center and web conferencing solutions.

I spend a lot of time talking with customers representing many industries across the globe. Like most industries, financial institutions are looking for new ways to retain and grow their customer base while continuing to provide exceptional customer experiences.

One solution that many are implementing is the use of video to create access to remote experts in a personalized way.

Cisco's Remote Expert solution

With the expanding role of the network, pervasive video allows customers to access all the financial expertise they need at one time, in one place via the channel of their choice. Now consumers are no longer reliant on in-branch resources and schedules they can choose to connect by video and instantly access a pool of experts regardless of location.  It’s a win-win for both the customer and the financial institution.

One example of Cisco Remote Expert application in a client retail environment is the Citizens Financial Group Video Banking solution. This pilot, announced today, helped Citizens transform their mortgage and wealth management customer experience by enabling real-time access to experts, information, advice and solutions to both Citizens and Charter One customers. Read More »

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Thanks a Million!

Today, we’re featuring a guest post from Mark Gervase a manager in Cisco’s collaboration organization. Mark manages marketing programs for mobile collaboration applications and unified messaging solutions. He has been at Cisco since 2004.

We always take great pride every time we release a mobile app for Cisco WebEx meetings. First it was for the Apple iPhone in early 2009, then we released mobile WebEx apps for iPad, BlackBerry smartphones, and Android mobile devices.

Today we are extremely pleased to announce that our WebEx mobile app has now been downloaded over ONE MILLION times from app stores and from www.webex.com. Thanks a million!

That’s over one million people enjoying the benefits of WebEx meetings anywhere, anytime. We are so happy to see over one million people staying connected to important meetings, wherever they are.

By making the mobile WebEx meetings experience consistent, comprehensive, and intuitive across a variety of mobile devices, we have been able to deliver our vision of an optimal mobile meetings experience to over one million mobile devices. Read More »

Enterprise 2.0 Five Years Later: From Tools To Platforms To Ecosystems

In 2006, Andrew McAfee’s article on Enterprise 2.0, along with subsequent works, helped organizations think about how people use social software to more effectively share information and connect with one another. With an initial focus on tools (e.g., blogs, wikis), organizations undertaking “E2.0” initiatives began a long journey to improve the way employees build communities and collaborate on business activities. In parallel, early success stories highlighted the need for organizations to address cultural dynamics that often hinder these transformative efforts. While business objectives driving E2.0 projects were often “soft” (lacking measurable ROI), the intent generally could be aligned to overall needs to improve productivity, growth, and innovation. Today, the challenges of culture and metrics remain persistent issues for the industry, but there have also been two significant technology-oriented transitions that are worth noting as we look ahead to the upcoming Enterprise 2.0 conference in Boston this June:

  • A shift from tools to platform
  • An expansion from platforms to ecosystems

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What’s Next for Video: Join Cisco at InfoComm in June

In the past year, enterprise video customers have seen new advancements, exciting innovations and big changes for the entire industry. And according to Cisco’s most recent Visual Networking Index, the growth of video is continuing across businesses worldwide:  Business video conferencing is estimated to grow sixfold from 2010 to 2015, significantly faster than overall business IP traffic.

Looking ahead, the Cisco Telepresence team is currently gearing up for InfoComm in Orlando Florida, June 11-17.

We are incredibly excited for what we’ll be announcing at InfoComm, including new products and new Telepresence capabilities, as well as an opportunity to tour the largest, most comprehensive Cisco TelePresence demo ever. Watch the video below for more details on what you can expect from Cisco at this year’s InfoComm:

Read More »

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Free Online Event: Learn How Virtual Classrooms Have Delivered Measureable Results

Virtual learning has evolved into a robust tool for human resources and training leaders. Yet many companies struggle to find the right blend of face-to-face, virtual, self-paced, formal, and informal learning methods to meet their needs. In this free WebEx, you’ll hear case studies that explain how companies have solved this challenge.

Register here.

Richard Nantel, Co-CEO of Brandon Hall Group, and Faith LeGendre, Senior Consultant at Cisco, will share examples of Read More »

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