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Collaboration Becomes a More Human Experience

Has the collaborative experience become more human? Maybe the marketing line should read:

Technology has advanced to give us more choice in the devices, applications, and locations of our work.

But what does that mean to me as a person? Let’s think about what makes up today’s collaborative experience by looking back at where we started not so long ago. Read More »

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Virtualized Collaboration: Unifying Virtual Desktop, Voice and Video

At Enterprise Connect last week, Cisco Jabber and Cisco TelePresence weren’t the only stars of the show.  Cisco’s desktop virtualization thin clients, Cisco Virtualization Experience Clients (VXC), were getting quite a bit of attention also. Some may find this surprising since Enterprise Connect has traditionally been considered a “voice” show.  But just as the market has moved beyond voice to more mobile, social and visual collaboration, it has also evolved to a world of virtual collaboration. With the resulting unexpected benefit of unification of the complete office desktop, which in turn enables a variety of mobile strategies, many companies are now reconsidering their virtual desktop projects as voice and video become a must have for the users.

Last year at Enterprise Connect, we discussed how Cisco is helping customers address the challenges with Cisco Virtualization Experience Infrastructure (VXI), Cisco’s end to end virtual workspace solution with new desktop virtualization clients.  In addition to the VXC 2000 series that were featured on the Exhibition Hall, we offered Cisco NDA sessions on VXI, where we demonstrated a new thin client we were working on, VXC 6215.

Last week, we demoed this new device in the Enterprise Connect Exhibit Hall and got a lot of interest from the conference attendees.  The attendees immediately understood the value of VXC 6215, which unifies virtual desktops with voice and video, all in one device, without compromising the user experience.  Many of them used the word “smart” to describe how VXC 6215 eliminates the classic “hairpin” issue that is associated with today’s traditional desktop virtualization thin clients when voice and video is not separated from the display protocol.  With VXC 6215, we’ve applied the network intelligence to route voice and video traffic, point to point, without traversing back to the data center.

VXC 6215 is available and shipping today.  Read More »

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Cisco Wins Big in CRM Magazine Awards

The March 2012 issue of Customer Relationship Management Magazine presents the editors’ annual Service Leader awards.  Building on our success in previous contests, Cisco customer care products received awards in two categories this year.

For the first time ever, Cisco claimed the top spot among Interactive Voice Response vendors, standing out in particular for our “company direction and depth of functionality” in IVR.  This award underscores Cisco’s continued success in this market, where we were recognized last summer as the world’s leading IVR vendor.

Cisco was also applauded by CRM Magazine as a “Leader” in Contact Center Infrastructure.  Noted industry analyst Paul Stockford commented that, “In the past couple of years, Cisco has rocketed past the competition with a sharp focus on the future of the contact center and the demonstrated ability to deliver on its vision.”

Read More »

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CUBE’s a Winner at Enterprise Connect

At Enterprise Connect, Miercom presented Cisco with Performance Verified Award confirming Cisco Unified Border Element’s (CUBE) resiliency, high availability and scale in large SIP trunk deployments.  See full blog at http://communities.cisco.com/community/technology/collaboration/collaboration_virtual_experience_2012?view=blog.

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Cisco at Enterprise Connect: Advancing the Post-PC Era

Today’s enterprise employees don’t access e-mail from just their desktop computers. Whether they are working in their office or pulled into a mission critical meeting, working remotely, or on the go and accessing work via their mobile devices – they need to be able to collaborate on their own terms. As a market leader in collaboration Cisco is continuing to address this need; today, we are announcing new solutions at Enterprise Connect that advance the idea of people-centric collaboration – connecting people instead of devices. Cisco’s news is all about providing customers with a wide range of integrated and interoperable collaboration options so users can connect and collaborate with their peers from any device, at any time.

First, Cisco is introducing the new Jabber for iPad and Jabber for Windows. These new clients build on previous Jabber announcements that include Jabber for Android, iOS, Mac, BlackBerry and Cisco Cius tablets. Today’s announcement provides customers using a wide range of major devices with collaboration capabilities, including:

  • high quality video
  • voice, presence
  • IM
  • conferencing
  • visual voicemail

With Jabber, users are able to have a cohesive user experience across any platform and collaborate the way that they prefer. For example, Cisco Jabber for iPad provides high definition video calling, including seamless integration with Cisco’s TelePresence solutions within the enterprise. Check out the video clip below, part of a demo from our upcoming Collaboration Announcements Webcast; Laurent Philonenko, Vice President and General Manager of Cisco’s Clients and Mobility Business demonstrates a video call using Cisco Jabber for iPad:

Cisco is also introducing a new immersive telepresence system, the Cisco TelePresence TX9000 Series. The TX9000 expands Cisco’s broad portfolio of telepresence offerings, which includes fully immersive systems, multipurpose room-based solutions, desktop and personal video solutions, and cloud-based managed offerings such as Cisco Callway, introduced in October 2011, ideal for small and medium-sized businesses looking to scale their workforce.

The TX9000 is built using a new industrial design that offers offers customers the highest level of video immersion, while reducing the bandwidth needed by 20 percent. Read More »

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