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Specialty Software Firm Goes Big With Web Conferencing for Global Sales

As someone who helps manage the collaboration customer success program here at Cisco, I hear about all sorts of interesting ways companies both big and small are using technology to grow their business. When I come across an example that stands out, I like to tell people about it.

Issues Central is a specialty software firm based in Toronto, Canada that develops financial compliance and International Financial Reporting Standards (IFRS) Transition software. One of their well-known brands is IFRS PARTNER. Using Cisco WebEx technology with high-quality video, this 25-person company is selling their software around the world in North America, Asia, Africa, and Europe. Just that fact alone is interesting to me, but what makes their story even more compelling is how they’re using web conferencing tools in different ways, depending on the culture they’re selling into.

Issues Central is able to close roughly two-thirds of their North American deals online without a single in-person meeting.

As Charley Best, Issues Central’s vice president, touches on in the clip above, when the sales and marketing team is engaging with customers in Canada or the United States, WebEx serves as a closing tool to compel the prospect to ask for a proposal. As a result, Best estimates he closes roughly two-thirds of his North American deals online without a single in-person meeting.

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People Development Team in the UK Works Smarter with WebEx

Good business people are always looking for smart ways to enhance their business while getting back valuable time for their personal life.

People Development Team (PDT) in the United Kingdom has found an answer. It is using WebEx to transform how it delivers global development training ranging from management development to leadership, culture change and Unconscious Bias Inclusion training.

With rising fuel costs, travel costs are skyrocketing.

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If You Think You have a Handle on Organization Next, You Might be Lucky, But You are Probably Wrong

Today, we are featuring a guest post from Daniel W. Rasmus, the author of Listening to the Future. Rasmus is a strategist and industry analyst who helps clients put their future in context.

Daniel Rasmus

He uses scenarios to analyze trends in society, technology, economics, the environment, and politics in order to discover implications used to develop and refine products, services and experiences.

Most plans are one dimensional. They use the best thinking from experts to create a narrow range of possible variances to a set of underlying assumptions. You might get lucky and see those assumptions manifest themselves, or you might be incredibly wrong. If the future doesn’t fit your assumptions, you will find your organization, at best, scrambling to react, at worst, selling off its assets to the highest bidder.

If watching trends is your answer, be cautious. Watching trends can be a ticket to following a trend over a cliff. With all of the uncertainty in the world, we need to not just understand trends, but the context that will reinforce a trend and see it realized, or derail a trend into irrelevancy. There is no good way to forecast the future, but there is a good way to anticipate the forces that will be in play in the future, and understand their implications so you create a resilient organization ready for not just one future, but for any future.

This June at Enterprise 2.0, I’ll be assisting in the facilitation of a workshop on Organization Next. Given the title of the conference, some might call it Organization 2.0, but I’m not keen on version numbers for ideas. I am interested, however, in helping people understand how to think about the future in a more robust way.

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See the Difference! Video Explodes on WebEx Training Center

One of the challenges of online training is making sure your audience is involved. “Reading the room” is possible with webcams, but until now, that video has been less than optimal.

But we have good news: we have retooled our product to bring high-quality video to Training Center; offering a more natural class environment with dynamic face-to-face interaction. We have also streamlined the user interface to make using Training Center even easier.

Click here to see a quick tour!

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Meet the Creators of Cisco’s Social Business Network: Quad

I was over in Cisco’s building 32 the other day and was about to meet with the collaboration team when I saw something that looked a lot like Facebook running on a Cius and an iPhone.  As I went over to explore, I met Raghurama Bhat and Ashish Chirputkar, the two ‘humble’ engineers who created Cisco Quad, our enterprise social collaboration platform.

I started wondering how Bhat and Chirputkar had the time to develop Quad, how internal development began, and why a Facebook,Twitter or LinkedIn for the enterprise makes sense.  So with my HD video camera already in hand, I recorded this interesting feature interview.  These two engineers and their team had a huge impact on how work is now done at Cisco where over 70,000 employees live their days in Quad to get their work done and collaborate.

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