Collaboration
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How Banks Can Regain Customer Trust
2 min read
The financial crisis of 2008 cast a negative shadow on the banking industry. And the series of banking scandals that followed resulted in the public’s loss of trust in banks. “The disconnect between banks and customers has reached a critical point. As this “value gap” continues to widen, many customers feel that banks are becoming […]
When Collaboration Meets Network Programmability
2 min read
Have you ever dreamed about a network where your users get exactly the experience they need? A world without frustrated people complaining about poorly performing applications or video calls? With...
Rethinking Customer Care for a Spark(ly) World
1 min read
Anyone remember The Jetsons or Jetson’s reruns? I loved Rosie, the Jetson’s robot assistant. I dreamed of having Rosie clean my room and bring me snacks. While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collaborate, work and play. […]
Interoperability is Table Stakes
1 min read
I have never shied away from talking about Cisco’s commitment to interoperability, and here we are in 2016 and we are still talking about it? Haven’t we learned anything from the mobile phone industry? I don’t ever hear Samsung and Apple talk about how their phones can call one another. That’s table stakes. No one […]
Fed Up with Enterprise Messaging? That’s Because Work Cannot Survive on Chat Alone
5 min read
Recently there has been a lot of buzz in the news around people getting fed up with enterprise messaging applications. This began with a well written and widely read article in Medium titled, “Slack I’m Breaking Up with You.” A twitter hashtag called #slacklash started to rise in usage. Others jumped on the same bandwagon […]
Video Provides a Fresh Approach to Retail
3 min read
The real work of retailers is building a trustful and relevant relationship, creating a series of positive interactions with shoppers, and ultimately selling merchandise. Employee engagement is critical to both the customer experience and retail success. The interactions that take place before, during, and after a sale, whether online or in a physical store, set top retailers apart.
Strength in Transitions for Customer Care
1 min read
Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were present, but some former industry powerhouses were notably absent. Also missing were many recent additions to the industry ecosystem. The […]
$150M New Reasons to Explore Cisco Spark
2 min read
This week at Enterprise Connect we announced the $150M Spark Innovation Fund. The fund will aim to foster even more innovation on Spark and Tropo within our developer community, through equity and non-equity investing.
Spark Up Unified Communications with Hybrid Services
3 min read
If you like the idea of Cisco Spark, you will love it with Cisco Spark Hybrid Services. On its own, Cisco Spark is a compelling tool: I can message, meet, and call and get my work done with all my teammates. Pretty cool. But, not everyone or everything is in Cisco Spark. So to be […]
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