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Taking Advantage of the BYOD Trend

The rapid evolution of mobile technology has changed many things, from how we work to how we communicate with our families and friends. From how we play to how we learn.

Webcast: The Network Built for the Mobile Experience

It started with the simple convenience that came from the portability of mobile phones and has escalated to smartphones and tablets that weigh less than two pounds, yet give us access to nearly anyone or any piece of information we might need, nearly anywhere. We customize them inside and out, from the cases we put on them to the information we put in them. We organize our applications, contacts, photos, videos, music, calendars, e-mail, and information exactly to fit how we find things best. It’s a device, yet it’s all very personal.

As these devices work their way toward ubiquity in our consumer lives, they’ve become prevalent in the workplace as well. It’s not just that people have their own phones and tablets, but they want to bring their own devices into their work lives. Read More »

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Overcoming Collaboration Challenges: Free Webinar

Collaboration isn’t always easy. Admittedly, that’s not groundbreaking news.

Free Online Seminar: Wednesday, May 16th at 10 a.m., Pacific

When we were kids, my little brother and I collaborated only when absolutely necessary and only when there was mutual benefit in the end result. Eating broccoli, for instance. We grew up in a “we serve it, you eat it” house. Little brother, being a renegade in many ways from the start, preferred the broccoli stems to the flowers. I preferred the flowers. A simple collaboration and we both accomplished the task necessary to be excused from the table. When it came to eating liver, however, there was no such deal to strike. And, as little brother discovered, climbing a tree to avoid eating liver was not a solution. And cold liver? Worse.

Come to think of it, that’s not too different from business organizations. Read More »

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Evolving from Customer Service to Customer Collaboration

Like many people, I’ve raised my expectations of the products I use and the companies with which I do business, both personally and professionally. As my choices of vendors have expanded, so have the criteria by which I measure them.

At one point, the smallest price tag won the battle. I didn’t always get the best result, but I saved some money. I can get a whole lot more store-brand ice cream for my dollar, but it’s never as good as Ben & Jerry’s New York Super Fudge Chunk. Never.

Product quality, convenience, brand reputation, price, previous experience, are all in the mix. Increasingly, customer service is taking a greater role. I want to work with companies that want to work with me.

Collaboration technology gives you more avenues to interact with and serve your customers. Make it easy to be your customers. The efforts are worth it. In a new white paper, titled “Turning Customer Service into Customer Collaboration,” ZK Research says “the time is now for companies to use collaboration tools to evolve customer service.” Read More »

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Livin’ on the Edge in Vegas

Las Vegas actively cultivates its reputation as the edgiest of American cities…so it’s rather fitting that Cisco would go there to announce its Cisco® UC Gateway Services API, a Web-based application programming interface hell-bent on opening up the edge of the enterprise voice network to enable more voice services on the most widely used edge router in the industry, the Cisco Integrated Services Router Generation 2 (ISR G2) router.  And that is not just any voice network edge – it is the entire network voice edge, since the Cisco UC Services Gateway API is supported with Cisco TDM Gateways and Cisco Unified Border Element (CUBE) for TDM and SIP trunking respectively.  Therefore, no matter where you or your customers are in your migration to SIP, you can leverage the API and related applications.

The net-net: scammers looking to launch the next TDOS attack should be very, very scared. And developers looking to make apps to thwart these criminals should be very, very happy.

You can learn more about the API by reading our press release and watching this hot-off-the-show-floor video

Still want more? You should go hit the tables tonight because clearly this is your lucky day, and by that I mean yes indeed I have more for you. I just so happened to sit down with the one and only John Vickroy, the product manager responsible for the Cisco® UC Gateway Services API, for the behind-the scenes story. Here’s what he had to say: Read More »

Experience Matters in Collaboration (So Does Architecture)

When you engage each and every employee, you can transform them from “knowledge workers” into empowered employees. And that is a powerful value for business.

Most enterprise executives are facing a workplace that is no longer a physical place, but a blend of virtual and physical environments; where employees are bringing their preferences to work and BYOD is the new norm; where collaboration has to happen beyond walled garden; and any-to-any connectivity is a requirement, not a “nice to have.”

As business leaders we are faced with making this work, and we find ourselves asking: How do we engage customers to provide them with greater value? How can we engage our employees so that they can get better, faster? Read More »

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