May 24, 2016

COLLABORATION

Video Collaboration & Business Growth: Winning Combination

2 min read

Many small and midsize businesses are seeing real benefits using video conferencing to support their growth. A recent Techaisle study, “Video-Enabled Collaboration and Business Growth: The Winning Combination,” reports that 75% of high-growth businesses use video-enabled collaboration. That’s 1.3 times the use rate reported by low-growth businesses.

May 20, 2016

COLLABORATION

Is Video the New Voice for Customer Interactions?

2 min read

Video is the best way to have a great customer interaction that helps to build trust and gain context. It also increases upsell and cross sell opportunities.

May 19, 2016

COLLABORATION

Roomba for Improvement

2 min read

Building products that delight over and over again is what I came to Cisco to do. How did we go from flat revenue to 6 consecutive quarters of incredible growth? Simple: by making sure we delight not just at first sight but over and over again. We are fully focused on continuous improvement.

May 18, 2016

COLLABORATION

New Digital Business Models Fueled By People, Not Algorithms

1 min read

Workforce management is one of the most vexing challenges an organization faces. But it also presents one of the greatest opportunities. After all, people are our greatest assets. In fact, 64% of private sector digital value at stake is tied to people and connections. So, why are so many neglecting this rich arena of opportunity? […]

May 17, 2016

COLLABORATION

How to Improve Experiences – and Lower Costs — in Global Video Conferencing using Acano

2 min read

Is video conferencing coming to your workplace? According to a recent survey from Nemertes Research, 32% of organizations plan to deploy video-conferencing in small meeting rooms. Much of this investment is driven by two key trends: Increased use of shared workspaces is driving a need for private areas that employees can use to meet with […]

May 16, 2016

COLLABORATION

TDM vs. IP Telephony: A Retro Conversation Still Relevant Today

3 min read

The benefits of an all-IP environment are significant. And with the evolution of technology, it is easier and more affordable to move. Nemertes Research just published a report detailing these benefits. Here is some of what they found…

May 9, 2016

COLLABORATION

What?! WebEx has Video?

3 min read

I used to hate meetings. But we all know meetings are critical to running a business. They are basically the operating engine of a company. Meetings are just how people get work done… even though they are often boring and occasionally painful. Which is why I love WebEx. With WebEx, meetings are better: simpler, easier […]

May 9, 2016

COLLABORATION

Give Your Video Conference Room a “Stage” with Cisco PresenterTrack

2 min read

About 18 months ago, members of my engineering team conducted customer site visits and came back with a most interesting challenge. They met a Spanish teacher who needed to teach a physical/virtual class over video, but current technology constrained her ability to move about the classroom. Any teacher will tell you that it’s an unnatural […]

May 4, 2016

COLLABORATION

G.U.N.T.H.E.R Care for Customer Care, Beyond Robotic

1 min read

Some of the most iconic characters in movies and television haven’t even been human. For example, most people don’t realize the name of the robot on Lost in...

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