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Customer Collaboration Takes the UK by Storm

I spent last week in the UK meeting with a host of customers, partners, consultants, analysts, and reporters.  After a busy and intense week of long days (and a few evenings), I can say that I have never seen a market so ready for Customer Collaboration and for how Cisco is approaching this market.

Over the next several days, I’ll be sharing some specifics in additional blogs, but I thought I’d kick things off with a summary blog.  Beginning with my first day of meetings, I was struck again by the enthusiasm of the Cisco sales teams for Customer Collaboration, reinforcing what I blogged about recently in “Cisco Customer Collaboration driving aggressively to #1.”  The reporters I met with keyed in on important aspects of Customer Collaboration, including social media and cloud-based contact centers; they were also particularly interested in customer stories. I will be sharing more on my press interactions as articles are published in the coming days and weeks.

Speaking of customers, James Hughes, the global communications manager for our customer Investec, was very interested in Read More »

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The Next-Gen Collaborator: Ready for a Mobile Workplace

Today, we’re featuring a guest post from Eric Schoch, senior director for hosted collaboration  in Cisco’s Collaboration organization. Eric is responsible for hosted and “as a service” solutions, strategic pricing and licensing, and business development.

There is simply no denying the increasing importance of being connected. Generation Y in particular, who grew up with mobile devices affixed almost permanently to their hands, views connectivity as one of life’s fundamental resources.

The newest addition to the workforce considers their mobile devices as an essential workplace tool to managing their workload and connecting with their colleagues on the go. While sitting in a meeting or having lunch in the break room, you can almost visualize the text bubbles hovering over crowds of this generation of workers as fingers hammer away at phones and tablets, eyes glued to the shiny screens in their hands. BYOD

But this trend goes far beyond lunch hours and happy hours. As proven by Chapter Two of the 2011 Cisco Connected World Technology Report, the next-generation workforce is demanding flexibility in their choice of devices in both the workplace and remote-work options, illustrating the importance of the Internet in workforce culture. Social media freedom, device flexibility, and work mobility, in the case of 30% of the study’s respondents, are more important when accepting a job than a higher salary.

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Trick or Treat Online and then Save the Memories

When I told my daughter that her gramma was going to be with her other (younger) grandchild this year for Halloween, I did not expect her reaction. She’s 12 and has had gramma with her every year since birth and I figured she knew she would eventually have to share.

But that was not my kid’s idea. She was downright pissed!

“She needs to see me in my costume! It’s tradition!” she told me. Oops. Apparently we have a tradition that I just took for granted all these years.

But then I suggested we have a little fun and get to share the holiday with her cousin as well. We could do a WebEx, show my mom my daughter’s costume and see our little three year old firefighter in his outfit. “I guess that’ll work,” she conceded. And off we went. We did a test drive on Sunday.

We fired up the WebEx, turned on the webcams and the kids had a ball. Everyone get to see each other, there was lots of conversation and excitement and gramma Read More »

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Do I Need New Tools to Collaborate?

Technology adoption comes in many flavors, speeds, and styles. And when it comes to new tools that make things we’ve always done better, many of us are often skeptical. But eventually, most of us get over that and the new technology takes hold. Otherwise, we’d still be chopping trees with axes instead of chainsaws, heating our coffee over an open flame, and wouldn’t even know what a Venti Half-Caf Skinny Soy Pumpkin Spice Latte was. (I’m not certain I do to this day…)

So when I tell you that there are all of these amazing tools and applications that improve and simplify collaboration within your organization, you may tell me that you can walk down the hall to talk to George as easily as you can IM him. Read More »

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Building Solutions for Mid-size Businesses with Lower Total Cost of Ownership

Marc Ayers, Senior Manager of Product Marketing, discusses how Cisco designs and builds unified communications solutions for mid-sized businesses so they provide a lower total cost of ownership and investment protection.

Leading into upcoming developments about communications for mid-size businesses, we are conducting a series of interviews with members of our product teams so get their insights into unified communications from a mid-size business and Cisco perspective.

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