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Is the 90/9/1 rule still relevant on an Enterprise Collaboration Platform?

Discussions about online community building frequently turn to a metric called the 90/9/1 rule, first popularized by usability guru Jakob Nielsen. It states that in an online community of user generated content, the breakdown of users looks something like this:

  • 90% are “Lurkers” who read and observe content, but don’t actively contribute.
  • 9% are “Editors”, who modify existing content or leave comments, but never generate content from scratch.
  • 1% are “Contributors” who generate new content/discussions from scratch.

The basic concept of a small group of people generating most of the value in a system is often called “the 80/20 rule”, “the 1% rule”, the “Law of the Vital Few”, “Participation Inequality”, etc. They are mostly are variations of a rule of thumb in statistics known as the Pareto Principle, which states that in many systems, 80% of effects come from 20% of the possible causes.

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LIVESTRONG Sporting Park – Built for fans who refuse to be spectators

Nearly, twenty thousand fans in seats, all connected, all sharing the same exciting sports experience. Taking and posting pictures to Facebook throughout the game, using Smartphones to stay in touch with friends and tweeting exciting game moments. They use free mobile apps to play team trivia games and earn points at the concession stands. They look up sports stats, check traffic, and buy tickets for the next game. Never a dull moment.

Located in Kansas City and opened in 2011, LIVESTRONG Sporting Park is an innovator in every sense of the word. It is home to a sport that is a relative latecomer in the U.S. – soccer – and it features the world’s most advanced technology – to enable the fans who refuse to be simply spectators. Read More »

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Well That’s Awesome: WebEx Named Top App in Apple Rewind 2011 for Business

Thank you Tommy Tian (@tommytian) for the Tweet and the good news! He spotted the honor and tweeted the photo below! We are thrilled to have made the list and it’s a great way to wrap-up the year. If you don’t already have the free WebEx Mobile app, this page provides links to the different versions.

That’s right; it’s absolutely free and allows you to join meetings from your device as long as you can get to the Internet. You’ll need a WebEx account to host a mobile meeting, but you can get one for as low as $19.99/month.

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New Cisco Hosted Collaboration Solution (HCS) Management Capabilities = Benefits for Customers and Partners

Management capabilities are key to the delivery of private, public, and hybrid cloud services, providing scalability, reliability, security, and economic feasibility. Learn about recently announced new management capabilities in Cisco Hosted Collaboration Solution (HCS) from Eric Schoch, leader of the Cisco HCS product teams.  Eric shares how management enhancements are targeted at providing greater visibility and faster resolution of issues, resulting in better service level agreements and more scalable, economical operation benefiting both customers and partners. Eric also touches on what the future will bring in the area of management.

Before and after our Cisco Hosted Collaboration (HCS) announcement, we conducted a series of interviews with members of Read More »

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Build Your Own Private Collaboration Cloud Offers New Flexibility for Large Enterprises

Eric Schoch, Director of Product Management for the Cisco Hosted Collaboration Solution product teams, explains the new private cloud solution that empowers large enterprises to build their own collaboration cloud using Cisco’s validated and tested solution and full management capabilities. 

Before and after our Cisco Hosted Collaboration (HCS) announcements on December 6, we are providing a series

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