Collaboration

2 min read

Cisco Remote Expert Mobile and Co-browse provides a quick mechanism to set up web-sharing session with call center agents. In recent reports, Aberdeen lists the following as benefits of co-browsing: Customer-satisfaction ratings of 78% with co-browsing compared to 47% for web self-service. Four-times more positive customer mentions within social media channels.

3 min read

We're all bombarded predictions from so-called experts. But who do you trust? I believe it's important to have a strong track record. Our predictions for 2016 were on point and there’s more on the horizon. My team and I put together five predictions for Customer Care in 2017.

3 min read

You walk into a conference room, and you have a simple task – project your laptop screen onto the screen at the end of the conference room. Yet, until now, this simple task has been really hard. It’s time for this cable to meet its end. Today, we’ve shipped an update to Cisco Spark that will once and for all end the evil tyranny of the conference-room projection cable.

3 min read

Cisco Spark is Cisco’s next-generation collaboration platform. More simply, it’s a place where teams get stuff done. Our Cisco Spark Evangelist answers some of the most frequently asked questions about the product and how to get the most from it.

2 min read

Rowan Trollope announced Cisco Spark Depot. This latest expansion of the Cisco Spark platform delivers an ever-growing catalog of integrations and bots for users and business of all sizes. Not only can you discover new apps in Cisco Spark Depot every week, it’s a place where you can publish your creations. And all Cisco Spark users can have access to them.

3 min read

From a musical perspective, Spark Meetings has enabled the Operation Encore team to collaborate on songs and rehearse via video conferencing. Now, with the song edits finished, attention needs to shift to finalizing the CD artwork and coordinating logistics for the upcoming CD release event in November.

2 min read

We’re setting a new standard by making sure Microsoft Skype for Business works with WebEx Meeting Center video conferencing. Now, people can come together easily, regardless of the platforms they use for work. With tools that contribute to your flexibility and agility, you can work from anywhere – and with nearly anyone. Strengthen relationships and build trust using video for great collaborative experiences.

1 min read

The acquisition of Worklife underlines how important productive meetings are in today’s world. If that sounds like a natural fit for WebEx and Cisco Spark, it is. Worklife expands beyond the now – the in-meeting experience – to pre- and post-meeting capabilities like agendas, templates, notes, co-editing, tasks, and meeting previews.

1 min read

Apple and Cisco together enable optimized network connections for faster, more seamless mobile experiences. We help you transform business with mobility by helping you put your workers’ business phones in their pockets.