This is part of a blog series on the evolution of the Cisco Collaboration Cloud platform, which explores the technical and design principles behind its unique architecture.
I came to Cisco with the idea that, in many ways, enterprise communications technology had fallen behind consumer technology. And that we could apply to enterprise communications much of what the industry had learned in the mobile cloud revolution.
So it’s no surprise that I believed the next generation of business communications technology would be powered by the cloud, delivered on mobile devices and browsers, and used in larger settings (like conference rooms) through group systems.
The first thing we did as a team was define the “ultimate experience.” We assembled a small group of really smart people from around the world who had invented many of the collaboration technologies we all rely on today. We asked them to dream and dream big! From that dreaming, we created a vision of the future experience we could aim towards.
Assembling the Pieces
The missing piece of the puzzle was a cloud platform to power this next-generation experience. Just one minor catch: The cloud platform we needed simply didn’t exist, though many companies had built pieces and parts. WebEx had web conferencing to which it later added video. A handful of startups had video calling and bridges in the cloud. Some companies had cloud-based telephony systems. And others had even built closed networks to deliver 1:1 and small group video conferencing in the cloud.
To complicate things further, no one had a solid idea of how to build the platform we needed. Read More »
Tags: Cisco, cloud, collaboration, web conferencing
After twenty-five years in the same house, my wife and I will soon be living in a new place.
Moving isn’t fun. It’s not just leaving the home where we raised our two boys, but getting rid of all our unneeded items. We’re not hoarders or packrats, but it’s downright astonishing how much stuff (I won’t use the word junk) we gathered over the years.
Businesses can be like that, too, can’t they? Read More »
Tags: cloud-based, collaboration, contact center, context services, customer experience
In October I had the privilege of attending the Grace Hopper Celebration for the first time. I am truly in awe of how transformative and inspiring this conference is.
Grace Hopper is the largest event for women in computing. It’s a place for women to come together and get inspired by other women who are inventing and innovating. After three days of amazing keynotes and technical sessions, I can honestly say that I have never been more proud to be a woman in tech!
Where My Girls At?
I started my career in 2008 and quickly became passionate about improving gender diversity in tech. The photo of my first team may help you understand why. Taken within my first few months of joining a large tech company, it’s a great snapshot of a typical lunch outing with my team. Believe it or not, this was not a staged photo. I was really the only woman in attendance.
Read More »
Tags: collaboration, distributed teams, diversity, DX70, grace hopper, mentorship, stem, video conferencing, women in tech
As part of my job at Cisco, I get to spend time with Champions. Specifically, Cisco Champions.
As the Collaboration architecture lead for the Cisco Champions program, I get to interact directly with this select group of customers and partners on a regular basis. And it’s a chance for me to connect people on our technical teams directly with the people who use Cisco products every day.
Cisco Champions at CLUS 2015, San Diego
I learn a lot from them. The technical level of conversations and threads in Spark sometimes threatens to melt my brain cells, but I get great perspective on where their interests are and how they use Cisco technology to do what they do. They’re always ready to tell me what works – and what doesn’t.
There’s an amazing amount of technical talent – and genuine camaraderie and humor – among this bunch. But don’t take it from me, see what a current Cisco Champion has to say about his experience. Read More »
Tags: Cisco Champions, cisco live, community
The way people collaborate is in the midst of an enormous shift. Whether you’re ready or not, it will impact how and where teams and employees conduct business.
In 2014 alone, global mobile data traffic grew 69% and nearly half a billion mobile devices were activated and connected. And by 2019? That traffic is expected to increase nearly tenfold. Tenfold!
Collaboration is a major driver for increased mobile usage. We’ve used chat and messaging tools to maintain personal connections for years with popular apps like FaceTime, WhatsApp, Voxer, and many others. With their success in fostering simple and straightforward communication, it was only a matter of time before these apps found their way into the business world. This “consumerization of IT” is paving the way for new breeds of business-class technology to redefine the boundaries of the workplace.
But it is more than technology fueling this shift. The way teams form and work together has changed as well. Entire functional teams may not even sit at a desk anymore, getting more done by working closely with customers, suppliers and far-flung colleagues, especially while on the go. Supporting the needs of this increasingly mobile workforce is critical. However, executing against those needs may leave you wondering where and how to start.
Aragon Measures the Market
Aragon Research took an early look at applications aimed at solving these challenges in its recent Tech Spectrum for Mobile Collaboration report. Aragon looks at the products designed to enhance teamwork and team building across the workplace ecosystem. These tools, according to Aragon, “Are making it easier for people to interact with internal and external colleagues and partners on any device, without barriers.” And by 2020, Aragon estimates that 60% of users will rely on mobile collaboration as frequently as email.
Read More »
Tags: Aragon Research, Cisco Spark, collaboration, mobility