When everything seems focused on numbers – dollar signs, production output, development timelines – some organizations focus even more tightly on digits. It’s a logical reaction, but a risky one if it’s at the expense (so to speak) of human aspects like employee engagement.
Employees are consistent when asked what contributes most to their satisfaction, according to research from BlessingWhite: Among eight options, nearly 50% put their top two choices as “more opportunities to do what I do best” and “career development opportunities and training.” The lower their engagement level, the higher they rank “greater clarity about what the organization needs me to do,” which supports related findings, including:
- Trust in executives appears to have more than twice the impact on engagement than trust in immediate managers.
- Executives have to demonstrate consistency in words and actions, communicate often in depth, and align business practices and behaviors throughout the organization.
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Tags: collaboration, collaboration use cases, employee engagement, leadership, online training, teleworkers
In my last blog, I discussed re-engineering your business processes with social collaboration. Prior to the availability of social collaboration tools, businesses re-engineered processes for automation, taking advantage of repeatable steps in order to cut out manual steps and wasted operation. Adding social considerations opens the possibilities of collaboration, especially for the knowledge worker who needs to largely work person to person in order to exchange information, create content, and communicate across the globe.
We’re now on the brink of a new phase of business process evolution and it is coming with the Internet of Everything (IoE). This phase will be a combination of the first two phases, automating knowledge exchange, introducing machines into collaborative interactions with people, and using experience to continually learn and adjust processes on the fly. I am excited by the potential.
I envision a more immersive experience in my day to day processes, one where the collaboration tools are doing their job so well that the functionality is transparent to me after a few instructions and interactions. I can still provide tweaks to the instructions, but largely, the tools learn from my actions and predict where my attention is needed and with whom I need to connect for the proper expertise and at the proper time. Here are a few ideas that Cisco is kicking around: Read More »
Tags: collaboration, Internet of Everything, social collaboration
At Enterprise Connect we made a number of announcements about Cisco’s pervasive conferencing strategy and new solutions that caused quite a buzz at the show and are really resonating with our customers. More and more I talk to business leaders who understand the value of pervasive video collaboration and their next questions are:
- How do I extend HD video to everyone in the organization on any device, from their personal mobile or desktop system through to group telepresence systems?
- How do we ensure each participant gets a high quality experience, matched to the capabilities of the device(s) they choose to use?
- And how do I provide this flexibility and scale affordably?
Recently I spoke to my colleague, Richard Mullen, about how our new optimized conferencing infrastructure is supporting this explosion of video-enabled users. With flexible and intelligent resource pooling and orchestration enabling a tailored service model, we are delivering affordable personal HD multiparty conferencing at an equivalent of only Read More »
Tags: collaboration, enterprise connect, hd conferencing, HD video, optimized conferencing, pervasive conferencing, TelePresence
At Enterprise Connect I was delighted to see the excitement generated by Cisco’s announcement that brings together our market leading Cisco WebEx and TelePresence solutions. Recently I discussed this initiative in more detail with a colleague, Richard Mullen, looking at how TelePresence and WebEx working together supports our vision of pervasive conferencing and enables users to meet with anyone, anywhere, on any device.
In particular, I highlight three key factors in a successful meeting Read More »
Tags: Cisco TelePresence, Cisco TelePresence is now WebEx enabled, Cisco WebEx, collaboration, pervasive conferencing, video conferencing, web conferencing
Recently, there’s been a significant amount of media attention on different company policies around teleworking and flexible working practices. This has sparked a lively debate across the internet; opinions have been cast for and against this transformation in culture. So, will this action have any repercussions on employee motivation and productivity?
The availability of remote and flexible working options can potentially improve employee morale, and worker productivity. A recent poll conducted by Staples Advantage (March 2013) found that 93% of US employees believed that working away from the office was beneficial for staff and managers. The research also showed the 75% of business decision makers noticed that employees were happier when they were allowed to work remotely and 53% said they were more productive. Read More »
Tags: Cisco, collaboration, jabber, mobility, unified communications